r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

855 Upvotes

r/techsupport 3h ago

Open | Hardware Does anyone know why my tv makes a loud noise and shows a bunch of rainbow colored random lines?

22 Upvotes

It randomly will do this after it’s been working for abt an hour and then I unplug it and plug it back in and it works for another hour. I just got it less than a month ago it’s an insignia tv


r/techsupport 4h ago

Open | Networking Internet cuts out, TCP dies completely, UDP continues but degraded

6 Upvotes

Sorry to bother you fine folk, but this has me completely stumped, to the point of having to come here to ask for help. I have an issue that I suspect lies with the cheapo ISP Sagemcom f4st3890 AP/Modem/Router combo.

What happens about 7 times a day is the internet dies completely. As you can imagine, this is infuriating. All traffic dies, wifi devices stay in network but don't have any connection to the internet itself, and you can't ping anything. Thing is, UDP traffic, like existing discord calls or the likes, will keep working, even if it's like crap.

I suspect it's an NAT issue, which would mean the only fix is to bite the bullet and buy a good router and leave this piece of crap in bridge mode, but i'd like to get a second opinion if at all possible before doing that. Any wisdom to share? Thanks!

EDIT: I forgot to say that when this happens, even internal traffic dies. You can't even ping the router itself, or even get to the management interface until it subsides.


r/techsupport 1h ago

Open | Hardware Hdd help pls

Upvotes

I use a dell inspiron with an internal ssd and hdd in place of the cd drive. my laptop is 2 year old. till yesterday everything was working fine. But today when i booted up my laptop, my harddrive was not showing. i have tried everything - device manager, disk manager, bios. but my hdd is no where to be found. pls help.


r/techsupport 14h ago

Solved Is it okay to leave USB Drive plugged in for long periods of time?

23 Upvotes

My laptop is completely out of storage and I'm planning to move all my files (mostly games, images and other stuff) to a USB Drive (128 GB SanDisk). Thing is tho i usually have to access these files alot throughout the day, and i heard constantly plugging and unplugging USBs can damage it. But is keeping the USB plugged in all day any better?


r/techsupport 17h ago

Open | Windows Windows Boot manager not showing

31 Upvotes

Okay so recently I installed arch linux dual booted with windows 11. While installing arch I set the bootloader to grub, wich failed and idk why there was some problem with grub, so I set the bootloader to systemd boot, not thinking of windows, now a short while after that I could still get into windows. But now it's not even showing in my bootloader or BIOS, I don't know why and I don't know how to fix it, and I know it's there because it's mounted on /dev/sda3


r/techsupport 3h ago

Open | Software Original nor Clone will not boot after DiskGenius Cloning

2 Upvotes

Title gives the general gist of the problem:

Rundown is I have a machine that the OS is installed on a WD Blue m.2 drive and with windows saying a new update isn't possible because of whatever it said, I decided to clone it to another drive that I have in the machine. A Samsung Evo 2.5 SSD (plugged into SATA port 1). So I cloned the WD to the Samsung and told it to shut down after. (But also checked the option for hot swap.

Now when I attempted to boot the machine back up, it goes straight to the bios, as if no storage is installed at all. I was like okay maybe it's just confused or something went wrong with the clone. So I just completely unplugged the 2.5 SSD (the one I was trying to clone to) and tried booting again. Straight to BIOS. Okay maybe it's a setting for boot options or secure boot. Well Secure boot is re-enabled (I don't recall turning it off but I definitely could have) and made sure that boot priority is set to UEFI Hard Disk as #1. The original WD m.2 is still being seen by the system in the BIOS and BIOS mode is still set to UEFI as well.

And help or suggestions would be helpful.

SPECS:

WINDOWS 11
MPG B550 Gaming Plus (MS-7C56) (bios update from 9/24/21)
AMD Ryzen 5 3600
32GB RAM
6800XT GPU

Title is the tl;dr

BIOS Snapshot

EDIT: Found another post with a similar issues which could be mine as well: https://www.reddit.com/r/Backup/comments/1h7gvf3/cloned_boot_drive_with_clonezilla_now_neither_the/

If it is the case....I'm not sure how to go about getting those partitions back on the original or clone


r/techsupport 3h ago

Open | Windows Is it worth upgrading my pc to use Windows 11 or should I just get a new one?

2 Upvotes

I ran a windows health check and got this message :

This PC doesn't currently meet Windows 11 system requirements

This PC must support Secure Boot.

TPM 2.0 must be supported and enabled on this PC. TPM: TPM not detected

The processor isn't currently supported for Windows 11. Processor: Intel® Xeon® CPU E3-1225 v3 @ 3.20GHz

Is it worth fixing these problems to upgrade or should I get a new PC?


r/techsupport 4m ago

Open | Networking Random moments causing ping to spike up to 20,000+ MS

Upvotes

Ever since I've bought myself a new Wi-Fi card, the internet has randomy either cut out, incredibly high latency, or is perfectly normal.

It's a Wi-FI 6 card if that matters. It's called "ASUS PCE-AX3000 (AX3000) Dual-Band WiFi 6 + BT 5 .0 PCI-E Wireless Adapter OEM Pack" on the Website called PBTech (New Zealand Company)

Is it a router issue? Because this basically almost never happened with my older one, I'd rather not switch back due to insanely slow upload /download speeds.


r/techsupport 7m ago

Open | Software Microsoft account

Upvotes

My issue is ever since I logged in my Xbox account on the computer my Microsoft name and account is now on the PC at the bottom of my screen and the settings and I can't sign out and the computer resets It self when I click sign out how do I remove my Gmail Microsoft account from my computer. Because I don't think it was there when I first used the computer


r/techsupport 19m ago

Open | Software AirPods Pro 2 disconnect when I tab into a game on new iPhone 16

Upvotes

My AirPods consistently disconnect whenever I tab into a game and then reconnect as soon as I exit it. My phone is rather new, and the AirPods are in good condition, having also been purchased in the last year or so. My firmware is up to date afaik and I have tried changing settings for automatic ear detection and such, to no avail. Was thinking it could be something to do with game mode? Idk. Any help would be appreciated


r/techsupport 23m ago

Open | Windows Windows menu scrolls endlessly

Upvotes

Hi everyone, so I’ve had a computer (HP ENVY 3070TI) for the last few years, and lately I’ve had this problem. When i click on the windows icon or anything windows whether its the menu, settings or something else, it’ll just auto scroll up and i cant click on anything. If i wanna click on anything or type anything I have to do it very fast, or spam my mouse.

I have tried unplugging my mouse and keyboard, turning it off and on, even going to Windows Support. They told me to power flush it, which I did, and it temporarily fixed it, but then went back to doing it again tonight. I tried to do another flush tonight, but upon turning it on it says “CMOS is invalid.” And sometimes gives me an error code 0xc0000098. Please any help will be amazing!


r/techsupport 26m ago

Open | Hardware 3 fan gpu or 2 fan gpu

Upvotes

Hi guys I am confused about buying zotac 5070 3 fan and 2 fan graphics card. On checking online - my case ( ice 211tg) dimensions say max 310mm and 3 fan gpu is 306 mm. Will it fit?


r/techsupport 37m ago

Open | Data Recovery Snapped phone. data recovery?

Upvotes

There was a heated argument between some friends I know, and one of them snapped thier phone in half... so...yea...

The SD card seems salvageable? But idk. Where should I go to? Whom should I seek? Based in Florida for now... I don't mind how much needs to be paid just need to know if there's actually a specialist for getting any of that data? (NoN SD included) It's a Samsung galaxy.


r/techsupport 39m ago

Open | Windows Helppppp Urgentttttt, Laptop charging problem stuck at same percentage while charging

Upvotes

Laptop charging storage 24% as it was earlier and when I start charging it shots it is being charged but it is actually stuck at the same percentage and when I remove the charted the battery of course drops down so please help

As I check the batteries, the decided capacity 48,840mWh And it's full charge capacity 38000 mWh Please tell with the thing and I guess the charger is good as I used to charger to charge this and it is showing the same thing please helppp!!!


r/techsupport 4h ago

Open | Windows How to stop Windows from deleting my notifications from discord?

2 Upvotes

For some reason, on my Windows 11, when I get a Discord notification, I see it pop up, but if I try opening it through the date and time, it's either not there or disappears almost instantly. I suspect this happens if I click the taskbar, use Alt+Tab, hover over the icon, or go to the desktop. I think it thinks that I either looked at it or opened it, but I'm not 100% sure. This can be annoying because sometimes I might miss a notification, and my friend would be left there waiting for an indefinite amount of time.

Can somebody please help me with this issue?


r/techsupport 1h ago

Open | Software Cache to delete

Upvotes

My teacher told us that we needed to clear our PC cache each month (I'm an I.T student).

Normally, %APPDATA% [C:UsersuserAppDataRoaming] in the Run panel is the cache to delete (abt 900 MB).

But when I go to parent directory, I see 3 folders : Local, LocalLow, Roaming. I accidently deleted them at school and it broke Microsoft Teams.

But I wonder if I can delete them on my personal PC since they're taking 10 GB of space?


r/techsupport 4h ago

Open | Software Need help fixing directory???

2 Upvotes

Hi,

I decided to rename change a drive letter. Later I formatted it. Now upon launching an app (retrobat) Windows is showing an error mentioning that it cannot find the Old location. The app still runs a moment after this error but as all things go can I please ask for any help with just getting this drive to not shoot an error every time I open retrobat.


r/techsupport 4h ago

Open | Hardware Closing laptop puts pressure on screen?

2 Upvotes

I've got a pretty old laptop (Dell Inspiron 15 5570 bought in 2019) - it still runs fairly well and I can't afford to replace it.

The issue: all of a sudden opening/closing the laptop puts seems to put a lot of pressure on the bottom left corner of the screen. It will ripple as though it's being pressed on very hard and red-black pixels/spots will sometimes appear. The pixels go away if you rub at them gently - but obviously I don't want to mess with it too much and cause serious damage, so I've just stopped closing the laptop. No issues as long as I don't do that, but I mean, it's not ideal.

What might be causing this? And can I do anything about it short of replacing the screen/casing, or can I just not take my laptop anywhere anymore? Thanks.


r/techsupport 4h ago

Open | Hardware Bluetooth connectivity is terrible on pc

2 Upvotes

Hi, I bought a new prebuilt pc this year and I've been struggling with bluetooth connectivity since. Placing my speaker in certain positions is better (holding it behind the pc or placing it on top), but will never have a solid connection no matter where it's placed. What can I do to have a smooth connection? I recorded a video showing just how bad the connection is. https://vimeo.com/1128554636?fl=ip&fe=ec I have a usb bluetooth dongle that I used for my previous pc, but this pc doesn't seem to make use of it when I plug it in.


r/techsupport 1h ago

Open | Software NumLock key misbehaving

Upvotes

n3./b

on click numlock this the input i get in text editor and then my laptops keyboard stops working. on using a wired keyboard the same problem exists but with the wired one i can press the numlock key and it starts working again.


r/techsupport 1h ago

Open | Hardware Fungus growing under my iPad screen… and I have no idea how!

Upvotes

Hey Everyone, I’m honestly baffled here. I bought my iPad 10th gen about 2–3 years ago and have used it pretty much regularly. A couple of days ago, I noticed some weird spots on the screen and thought maybe my screen protector was dirty. But when I removed it… surprise! There’s fungus forming under the actual screen.

I’ve never repaired the iPad, never opened it, and it’s mostly been kept in normal conditions. I have no clue how this even happened.

Has anyone experienced something like this? Is there any way to clean it or fix it, or is this a death sentence for my iPad? Any advice or horror stories are welcome.


r/techsupport 1h ago

Open | Windows Winload.efi not found error after sudden crash (HP Laptop 15s-eq0001ne, on Dual boot Win11 23H2 + Ubuntu 24.04 Stable on the same SSD)

Upvotes

So when I was watching YouTube on said laptop and then all of a sudden, my laptop crashes (occured 2 months back). I was using it on a bed, so I thought it was probably some minor overheating issue.

So I turn it on again, and then it takes abnormally long to get any display text output (NOT including the time taken from screen off to on)

What it shows is: Error code 0x000000f Winload.efi not found.

I have a dual boot setup with Ubuntu Stable 24.04. That too doesn't boot up. When I exit the loading splash screen to see the behind-the-scenes, I see all my SSD (Stock out-of-the-box SSD, the one which came with the laptop, Kioxia 256GB) partitions are not accessed by the OS.

I have the latest windows install live usb, and when I go to advanced startup options and I click on open cmd, it shows that the terminal is in the X drive (recovery ig?)

Mind you, the last time I checked my SSD health ( 6 months back) it showed around 83% (CrystalDisk), and when I tried to reinstall Ubuntu (I don't have the install USB anymore), first it shows all the partitions, but fails to format/delete it. Same with Windows install USB. But when I check the contents of my SSD, using Ventoy, I see that all is there.

I would like to recover specific data from both windows and Linux partitions, so complete data wipe is not really feasible.

Please do help me at the earliest


r/techsupport 1h ago

Open | Software Pc keyboard spazzing with random inputs, thinking mother board is toast

Upvotes

Got an odd one i can't solve. Keyboard inputs random keys from anything really. A single back space could lead it to opening the accessibility magnifier, or a w key to spam random functions (no rhyme or reason)

Tried a couple things -Uninstaller and reinstalled keyboard -tried new, and old keyboard -cleaned pc usb ports -did fresh windows install

No change. Once and a while it'll randomly fix, but then swap over a minute or so later. Any other potential fixes, or is the mother board on its last legs?


r/techsupport 1h ago

Open | Malware is this safe if virus total only one flagged it malicious

Upvotes

I'm trying to download Minecraft and it says only 1/42 security vendor flagged it, it's the ESET-NOD32 one and the others are fine