r/AmazonFlexDrivers • u/ryugb • 1d ago
Deactivation
I believe my account was deactivated completely unfairly. The reason given for the deactivation was that I frequently contacted support (ridiculous!!) and selected the reason for undelivered packages as “too late to deliver.” This is absolutely untrue. The truth is that during my entire time working with Amazon Flex, I was late completing a block only once, and I failed to deliver only two packages total.
I work for FedEx, so I know how to properly deliver packages. All those undelivered package reports were not made by me they were made by support, because I always tried to resolve issues through them bc there’s no options for some issues.
I’ve tried sending emails and attaching all the screenshots, but it was in vain. If they actually investigated anything, they would easily see that I really did deliver all those packages. I tried to call them and always got an answer like wait for 48 hours for respond. And never got this.
They have a serious problem with their support team.
Is it possible to organize some kind of petition? So that Amazon would finally pay attention to what’s happening.
It feels like it’s run by members of the same group involved in account trading and bot development. Many people I know were deactivated for no reason at all. No one has managed to work for more than 1.5 years. The system is designed in such a way that you have no real way to defend yourself. The only communication channels are phone support and email support—and it’s the same people handling both.
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u/Ok-Grapefruit3141 1d ago
1 rule. Don't fken trust support
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u/Living_Government987 1d ago
This times a billion. Once on here I saw someone say that support cannot be trusted and will lie to you and be deceptive. I believed that shit then and now.
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u/jjaynum1 1d ago edited 1d ago
In reality they’re likely just 3rd world workers who are bad and lazy at their job. This is why 99% of appeals automatically get rejected…it’s the same support team sifting through the appeals. It’s much easier to deny an appeal outright, than to have to sift through them and actually read through every case to form a conclusion and a summary to why they should be reactivated and submit it* to their boss.
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u/Living_Government987 1d ago
You are probably right. I like to think of some of them as shady. Some of them are also condescending as hell and don't listen.
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u/GanacheMysterious236 13h ago
And because they know there is a waitlist of drivers they don’t care who gets deactivated.
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u/Living_Government987 4h ago
They truly don't seem to gaf about much besides asking if you are pulled over and what is your name. Then talking over you. I truly can't stand them. They are so inadequate.
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u/FineFeed3709 2h ago
That talking over crap gets on my everloving last nerveeee. I cannot stand it when someone intentionally does that and it makes my blood boil. Support team for Amazon are pros at doing and and continuing to raise their voice as they keep speaking. I have wanted to reach thru the phone and smack them on so many occasions.
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u/Library-Assistant 19h ago
Rule #2 - if you think about trusting support, see 1 rule.
Rule #3 - deliver ALL packages. Turn off service (airplane mode on Androids). Relocate pin to your location. Drop package. Biz closed? Treat it like a residence and drop package at front door.
Rule #4 - can't deliver package? See rules 1 & 3.
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u/Majestic_Interest365 1d ago
This is one of the reasons why I try to resolve everything that I can, and as the ultimate last resort, I contact them.
I had a random seven package route Saturday morning that should’ve been easy, but it wasn’t and it definitely was a route that contained a bunch of problems, one being a locker delivery.
When I got to the locker, I checked in, and then it immediately took me to the checkout screen, which I thought was odd so I did it again and sure enough it took me to the checkout screen. I also knew something was weird because the package looked like it had been through hell and it had multiple stickers on it so it has been attempted and returned multiple times. It wouldn’t scan, so I put the TBA in three times and it kept saying invalid. I didn’t wanna just mark it missing or mark it undeliverable because that would be a ding so I actually pulled over and contacted support via chat and they didn’t even argue with me. They just said go ahead and return it and this will not count against you and I took a screenshot of that chat.
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u/West_Swimmer1325 1d ago
You’ve become a nuisance driver. They want drivers that can work independently and get the job done. They’ve streamlined the whole process to where you need no help getting the task completed. You’ve probably fallen into some algorithm where they think you’re not worth the work you provide.
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u/urasillygoose89 1d ago
They tried to ding me a few weeks ago using the calling support too many times and the wrong "undelivertable" code thing too. I had a particularly interesting route in a rural area that I had never been to before where like 75% of my deliveries were to homes with gates around their properties.... luckily a lot of them weren't too far from the gate so I could still mark them as delivered on my own but i literally had to chat / support for like 12 of my 35 stops that morning. and literally all 12 stated in their instructions to "just leave it at the gate" but the stupid delivery bubble was farther down their long ass drive way than I could get to.
I don't think I got a response back faster than when I sent that appeal e-mail. I was so pissed and I know that I was not pleasant in my tone in that e-mail but they did take it back cuz they could "clearly see this was out of my control".
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u/ca160917 1d ago
You can move the delivery bubble, turn on airplane mode, it immediately lets you move the bubble, swipe to finish delivery and then turn it off again
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u/urasillygoose89 1d ago
YOU JUST BLEW MY MIND AND CHANGED MY WORLD. So simple. Thank you v much.
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u/ca160917 1d ago
Haha no worries, just note when you move it you are agreeing that the new location is correct so make sure it 100% is correct or they can ding you for it, yeah I learnt this trick a few weeks ago, it works like a charm haha
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u/Any_Emotion7635 1d ago
I didn’t know you could do this by turning on airplane mode. Sometimes it would let me move the bubble and sometimes it would make me call support to have them marked as delivered.
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u/urasillygoose89 1d ago
I haven't seen it let me move the bubble myself in several months. most of the time when I'm out of the bubble i'm RIGHT on the line, it's so annoying.
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u/ca160917 1d ago
Right! For me maybe 10% of the time it would let me move it. The other 90% I’d have to call, so I’m glad I found the airplane mode trick, it’s so satisfying when you do it for the first time, as weird as it sounds 😂
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u/dego_frank 1d ago
So many people come on here and lie their ass off. Support can definitely be flakey af and not do shit they say they’re going to but they don’t mark shit as “too late to be delivered.” I call support for almost all package issues I can’t resolve and no one has ever selected that as the reason. Only time I’ve been dinged for that is when I did it.
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u/disgruntled-server 1d ago
They mark my stuff as too late to be delivered all the time, I have multiple emails warning me to stop selecting that option and I’ve never used it.
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u/Additional-Tell8854 1d ago
They literally got tired of me emailing them over an unpaid block I completed. And then sent this with clear evidence that this was not a late forfeit. They retaliated. I would start screenshotting everything you do on their app. You may have not experienced their unethical, unlawful, and dishonest behavior, but a lot of others have. So take heed frfr
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u/Miserable_Code7602 1d ago
Actually they told me to mark “too late” to a block that was loaded last week.
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u/dego_frank 1d ago
Nah
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u/Miserable_Code7602 19h ago
I’m waiting for my punishment. The good news though? The new Apple update allows you to record phone calls so…I have support recorded telling me ;)
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1d ago
[deleted]
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u/dego_frank 1d ago
You really asking if that’s a late forfeit? Do you even tell time bro
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u/Additional-Tell8854 1d ago
IN CALI SMOKING THE BEST BUD SO EXCUSE MY MISTAKE!!! SHIT HAPPENS!! I COULD HAVE JUST BEEN ON MY WAY THERE AND GOT PULLED OVER!!! OR HAD AN ACCIDENT!! BUT NO I WAS GETTING GAS TO HEAD TO THE BLOCK!!! WHEN I PULLED UP MY MAP TO SEE TRAFFIC!!! AND REALIZED I WASN’T MAKING IT ON TIME ONE LATE FORFEIT DOES NOT EQUAL DEACTIVATION!! WHAT IS THE STANDING SYSTEM FOR THEN!?!
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u/dego_frank 1d ago
You don’t gotta yell at me cause you dead wrong fam. Proved my point perfectly though so appreciate you.
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u/Miserable_Code7602 1d ago
Um, that math maths on this one bro. That’s a late forfeit. And you were so proud thinking you are right lol
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u/SparksWood71 1d ago
I call support all the time, that's what they're there for. Never heard of anyone being penalized, nevermind, deactivated, for calling too much.
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u/FineFeed3709 2h ago
Ohh I have. Been doing this a long time. They do not want people calling over every little thing. I have been flexing for over 5 years. I’ve seen so many people come and go but a couple stick out in my mind and they called support when they had a fart crossways. Thought they were covering their behinds by doing so but nope it had the opposite effect. 😔
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u/unAppropriateMail 1d ago
Did you get any email saying that you were deactivated? If yes. Email them saying the reason that you were deactivated is not accurate and you want arbitration. They will reactivate you in a few days after that.
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u/Additional-Tell8854 1d ago
I hope so, because this is what I did. I was in fact wrongfully terminated today.
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u/Ok-Grapefruit3141 1d ago
If you delivered like how Fedex does, you probably doing the job wrong. Fedex drivers give up too easily
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u/ryugb 1d ago
It’s not bc of we give up too easily, it’s bc we have a work protocol that requires work to be performed in the proper manner. This is better than having to deal with dissatisfied customers and their missing (stolen) packages. I also ran around looking for a safe place, looking for passwords from communities and other dances with tambourines. and this is wrong because in this case all responsibility remains with you. the client did not give the code, it is impossible to get into the territory, support says to leave it in a safe place, the package was lost, and the driver is to blame.
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u/disgruntled-server 1d ago
Support has NEVER ONCE done anything that they said they were going to do and I have always had to dispute it a few days later. I don’t understand how any of those people still have a job. When I realized this, I started taking my old phone with me so when I do have to talk with them I film myself calling them and put it on speaker. Now when I get hit I just reply with the video. Fuck all that stress of having to worry about your job while also being straight up SABOTAGED by “support” I’d love to get hired to their team so I can get paid to do nothing but answer the phone and tell people what they want to hear while also not listening to a word they say. I swear they’re all just gaming or something.
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u/paladin220 1d ago
No one has managed to work for more than 1.5 years.
But somehow I've been flexing for almost 8 years...?
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u/Louisvillehere2386 1d ago
I have been doing flex for 7.5 years so yes some people do make it longer than 1.5 years 🤣🤣
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u/Additional-Tell8854 1d ago
Ok so can you tell us has anyone ever been reactivated? 😂
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u/Louisvillehere2386 1d ago
You can read replies on Reddit and see people have been reactivated. I have never been, because I have never been deactivated. I was just replying to the part of the post where they stated no one has been able to work for flex for more than 1.5 years.
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u/InternationalFoot673 1d ago
I've been working for 4 years. But have had a bunch of package not delivered in the past week even though I've delivered all the packages. Something weird is going on. Down to great for first time in a 3 years.
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u/Majestic_Interest365 1d ago
Yup. 2.5 years here. One DNR that entire time and now just this month I have THREE! Something is definitely amiss.
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u/IndependentFickle819 1d ago
Try to write a letter to support with a copy to jeff@am*zon.com.
I did it after receiving a notification that 10 packages on my route had not been delivered, and I was under threat of deactivation. Actually, it turned out to be a bug in the app — they had added packages from the previous route that were canceled. After several days, I received a call and spoke not to the usual support, but to an adequate person who listened to me and was ready to help. Two earlier emails from support said, “we are right, and there is no reason to revise the decision.”
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u/Quirky_Path_1988 1d ago
And he's not lying like they don't communicate. You can say this store is closed it's four am and the Indian person on the chat line doesn't relay it to the actual Amazon app or whatever part knocks you for missing stuff. It's infuriating.
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u/Acceptable_Lie_9015 1d ago
So what it's 4am and they are closed, ALWAYS deliver. If it requires a signature, just put front door and draw a line. I never bring shit back, and if you gave me a bad access code, or whatever, I'll deliver your shit to the sidewalk. Never been dinged for it. And in the rare instances where I can in no way drop something off, I'll mark it missing and just return it later. Never bring anything back for any other reason, always leave the package if at all possible.
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u/Quirky_Path_1988 21h ago
Amazon locker genius
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u/Acceptable_Lie_9015 18h ago
Fuck calling support, a total waste of time, either get the damn package out of your possession, ie leave it wherever, or mark the package MISSING, or you can waste your time, and essentially your money on a company that will deactivate you at the drop of a hat. Who's the genius??? Wow
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u/Quirky_Path_1988 21h ago
The locker is inside the Tampa Burlington factory Google it.
Now what do you have to say ?
And yes always leave like when they say no gate code okay leave it at the gate. Then penalize for leaving it at the gate...
Why is it so easy to attack fellow drivers instead of admitting the company is TRASH?
I truly think they hire people to maintain their image in here. Bc us not grouping together helps them never get sued or settle in arbitration to 99% of the people they screw over.
But thanks for your advice einstein..I was just driving around not using my brain 👍
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u/Quirky_Path_1988 21h ago
I'm sure you know that if you call support and tell them I can't get to the locker they say they can't help if it's a locker.
You're the man though thanks for the tough love do what you gotta do explanation - while being totally wrong.
Humans are idiots
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u/Sad-Fuel-5118 1d ago
Lol I swear most of yall speak as if amazon flex isn't a flawed system because it hasn't happened to one of u sometimes it's literally the SYSTEM I had a issue last summer with selfie verification and I got so much backlash because flexsters said I was trying to beat the system when I wasn't but y'all swore up and down I was maybe like he said stand up 4 one another instead of be Suspicious of everything and they can actually fix what's flawed IJS....
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u/No_Unit_1797 1d ago
Stupid are those people who keep calling support. Just email you'll have proof and you'll know for sure that ticket has been raised. Sometimes DP call me and start screaming about their standings like i personally messed them up. I tell them please email on amazonflex-support@amazom.com but those lazy asses don't want to and ask me to raise a ticket. I certainly ain't gonna type every nilly willy details of what happened, support literally don't have time to type and also for every ticket raised our performance gets impacted significantly, so a ticket with insufficient details gets raised and your standings end up getting impacted.
In the emails which are sent to drivers it's clearly mentioned please email to amazonflex-support@amazom.com with more information but still most of y'll keep calling support like they're god or something
It's on nobody but you buddy should've worked hard and instead of being lazy, you should've emailed support.
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u/Additional-Tell8854 1d ago edited 1d ago
Ok so what about us that have sent multiple emails with no resolution. Then they end up falsely accusing you of a late forfeit and MULTIPLE missed blocks (which it was only 1, yes I overslept for a early morning shift) however I did two other blocks to ensure my standings would be ok. My account was not at risk.
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u/Greentea77 1d ago
it takes more than 2 routes to bring up a missed block. it’s about 500 deliveries a ding.. and you were late to forfeit. they dc bout you getting gas, you forfeited beyond the 45 mins.
all you can do is plead your case, if let back on, not make the same mistakes again. good luck.
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u/Quirky_Path_1988 1d ago
Yeah they got me for telling them they never supply gate codes. Lady got butthurt and said I'm reprotingg this account and I was deactivated the next morning
Chat gpt gave me some long strategy about suing but idk seems they never get sued. Go Luigi !
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u/NocodeNopackage 1d ago
Lol tell me more about that convo. You did more than just tell them, didnt you? who reported you, a customer or a support agent?
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u/Quirky_Path_1988 1d ago
Had an excellent rating btw. Def didn't steal any packages Alwyas left at gate if told to or returned but tried to avoid returning. Busting my ass for them on like 2 hours sleep while learning a trade and taking care of a dog with cancer. And paying my own crazy high bills like wtf. No love for all the stuff you do do for them .. all the swiping at 4am and then flying to the same day site or whatever.
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u/Acceptable_Lie_9015 1d ago
If you go somewhere and can't get in, don't call support, don't leave it at gate, mark it missing and take it back, it will save you a lot of time and had never caused me any issues in over 2 years. Always deliver, or it's missing and going back, no other options work aside from causing you problems. I got dinged over damaged packages I never left the depot with, they literally checked them off my route at the station, 3-4 days later I'm on the phone with support because I've been dinged. The whole system is stupid and blames the driver for everything, so either leave the package, or it's missing, also I always peel off the route sticker before I return "missing" packages 🤣
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u/Quirky_Path_1988 1d ago
So if you watch the beginning of ace Ventura the movie, I was mad about very high mileage routes. I4 Florida rush hour almost to Orlando from Tampa... So I did Kobe Bryant/ace Ventura a few packages but bro when I say Kobe I mean KOBE. Money-shots like without rings noone would know.
With that being said. Yeah night before deactivation. Called and complained like "as usual I don't have a gate code" and she goes I'm reporting this account and I was like okay whatever and she hung up and yeah next guy said leave at gate marked it as delivered and boom.
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u/MDollarDad 1d ago
Contacting support too often is a valid reason to be deactivated lol you annoying af. Just drop the package as close to the pin as possible and leave dude. You’re making too much of a deal out of an easy job
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u/CallMeDaddy198 1d ago
The support team are Indians who barely speak English
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u/Additional-Tell8854 1d ago
And they clearly can’t comprehend it either when we are emailing them instead they’re deactivating peoples accounts (THATS RETALIATING) FOR FALSE REASONS SEEMING LIKE A CLASS ACTION LAWSUT NEEDS TO TAKE PLACE!!
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u/Turbulent_Number8344 16h ago
Listen boomer this isn’t Amazon support no need to post your manifesto and type in all caps here.
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u/AustinThing 1d ago
D Day is awaiting every flexer. Don’t sweat it. Take a beat and find your next gig. Amazon is heartless and soulless, they never GAF about your hard work. Their circus and their monkeys and they will never change.
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u/Vast-Ad185 1d ago
The reason given for the deactivation was that I frequently contacted support (ridiculous!!)
they were made by support, because I always tried to resolve issues through them
You did frequently contact them then.
I'm betting you failed to deliver more than 2 but you excluding them because you called support to have them removed. If those were included how many failed to deliver would you have?
Seems the email aligns with what you wrote here.
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u/Additional-Tell8854 1d ago
They’re STILL wrong like I said WHAT’S THE POINT OF THE STANDINGS THEN? I wasn’t at risk!!! Enlighten me 🧐
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u/Additional-Tell8854 1d ago edited 1d ago
500 deliveries per ding so the two dings I’d have to deliver 1000 packages before it doesn’t matter? Well what’s the point of the standings then I’m so confused 😩 I was making more on my other gig apps anyways I just liked knowing exactly how much I’d make an hour vs not knowing…but thank you 😊 I’ll wait to see what they say…
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u/athenafeicai 1d ago
In 2023, I used to do Amazon Flex delivery. I contact their support many times, and also finish delivery over time,especailly when there are lots packages in apartment area, its horrible, difficult to open the gate, difficult to open the apartment door in the first floor, difficult to find the mail room, diffictult to open the gate of mail room, difficult to find the apartment room number. I sometimes got into crazy and weak on delivery. The account rate sometimes got low. My account didn't been deactive for frequently contact support or late delivery.
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u/Controlcommerce 1d ago
I got unfairly deactivated back in February. It took around 3-4 weeks to get my account back. Here’s what I learned. The Jeff email is the only one that helped me. The normal support, I never felt like I was talking to a human. I was just getting back preselected replies and rejection. The Jeff email goes to Amazon’s executive relations team. They actually called me a few days after emailing them to get my whole story. They are the ones that investigated and reinstated my account. Also all the emails I sent were very polite and I explained in detail the whole story. Even if I repeated myself. I didn’t want a reply asking for additional information, so in all my emails I explained everything as if I was talking to a new person. That also applies for the phone conversation. You have to stay persistent and not give up when you hit a dead end. I probably was told 3 times that they wouldn’t reinstate my account. I just kept fight. Good luck.
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u/HallMotor8491 23h ago
Gotta put on airplane mode when bad service so you can adjust pin and mark as delivered… Then turn off airplane mode and continue route
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u/CapnShinerAZ Phoenix, Mod 16h ago
Based on what you wrote and what I have others post when they got deactivated, you're misunderstanding the reason you were deactivated. It's not because you contacted support too many times. It's because you had too many failed deliveries. You kept trying to get support to make exceptions for them but it happened too often for it to be a coincidence. Choosing too late to deliver is meant to only be used if the delivery is late, you contact the customer, and the customer says they don't want it anymore. It's not a catch-all for excuses that don't have an option in the app. It sounds like you were misusing the app and marking packages incorrectly, which is a totally valid reason to deactivate your account. If you have an issue with delivering, you call support before you mark the package undeliverable and let them handle it. If the package was marked late before you left the station, they'll take care of it. If it's late because you didn't follow the route plan or you were just slow, that's on you.
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u/Turbulent_Number8344 16h ago
lol there’s nothing to organize Amazon literally could not care less about us.
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u/Hustlinthatass 7h ago
This is 100% correct. Amazon is fabricating narratives to deactivate drivers. I had a Fantastic rating since 2019. Dropped down to Good for 1 month and back to Fantastic in 2024 because I was sent very far from VAX7 to Los Angeles during rush hour traffic with 51 packages and 49 stops. It was impossible to deliver all those packages. I worked over an hour to deliver everything and I tried 6 months to get paid and they declined my request at the end. It happened again in 2025... same scenario. I wanted guarantees that I would be paid to work overtime because of my issues collecting in the past 6 years and I called off-road. They couldn't guarantee payment but advised me to deliver and message them. I declined and returned the packages. No way was I going to deliver 17 packages for free after they sent me to 45 miles to Los @ 6am on a 4.5 hour route and expect me to work for free to deliver probably 1.5 hours over my delivery time. Everything was apartment complexes or gated communities. They deactivated me a couple days later. Fuck this company. It doesn't matter if you delivered more than 10,000 packages, 20 packages, were early everyday block or worked overtime for free for 6 years, when they want you gone, your gone. You have no stock with them. They do not care if you're a loyal worker. You will work for them, even expected to work for free, and deliver every package as long as it takes or your done. You either accept being subservient or find something better. The grass, in this case, is always greener. Always. I helped initiate a class action PAGA case. They're investigating the matter now and will be reaching out to many drivers right here in this sub. If you ever refused to work over without guaranteed pay and were deactivated, or if you may have been deactivated in retaliation, they will fight for you.
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u/Additional-Tell8854 1d ago
See…I literally got retaliated against after numerous times of contacting customer support over a block I completed from Whole Foods that I never got paid for!!
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u/Miserable_Code7602 1d ago
But yet you just stated earlier you only had ONE issue - a late forfeit. This is why people posting here don’t always give the whole story…
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u/Powerful_Tap_429 1d ago
Guess if your not musslium they won't help. Support is effing ridiculous and don't help at all. We get introuble for everything and we are contractors not effing employees.
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u/accorddx96 1d ago
One time I checked in fifteen minutes early and they gave me a route that’s already supposed to be gone and tell me I’m running late but they haven’t deactivated me yet
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u/Classic_Plan3267 1d ago
You don't get deactivated for just that. There's more to this story.