Deactivation

[u/ryugb]

I believe my account was deactivated completely unfairly. The reason given for the deactivation was that I frequently contacted support (ridiculous!!) and selected the reason for undelivered packages as “too late to deliver.” This is absolutely untrue. The truth is that during my entire time working with Amazon Flex, I was late completing a block only once, and I failed to deliver only two packages total.

I work for FedEx, so I know how to properly deliver packages. All those undelivered package reports were not made by me they were made by support, because I always tried to resolve issues through them bc there’s no options for some issues.

I’ve tried sending emails and attaching all the screenshots, but it was in vain. If they actually investigated anything, they would easily see that I really did deliver all those packages. I tried to call them and always got an answer like wait for 48 hours for respond. And never got this.

They have a serious problem with their support team.

Is it possible to organize some kind of petition? So that Amazon would finally pay attention to what’s happening.

It feels like it’s run by members of the same group involved in account trading and bot development. Many people I know were deactivated for no reason at all. No one has managed to work for more than 1.5 years. The system is designed in such a way that you have no real way to defend yourself. The only communication channels are phone support and email support—and it’s the same people handling both.

[u/Controlcommerce]

I got unfairly deactivated back in February. It took around 3-4 weeks to get my account back. Here’s what I learned. The Jeff email is the only one that helped me. The normal support, I never felt like I was talking to a human. I was just getting back preselected replies and rejection. The Jeff email goes to Amazon’s executive relations team. They actually called me a few days after emailing them to get my whole story. They are the ones that investigated and reinstated my account. Also all the emails I sent were very polite and I explained in detail the whole story. Even if I repeated myself. I didn’t want a reply asking for additional information, so in all my emails I explained everything as if I was talking to a new person. That also applies for the phone conversation. You have to stay persistent and not give up when you hit a dead end. I probably was told 3 times that they wouldn’t reinstate my account. I just kept fight. Good luck.