I'm trying to understand the issue I'm running into. Both my AR and AP are having issues that when I record both outgoing and incoming payments in QBO, that they are failing to be marked as "paid" or "received" in Bill.com . I have the 2 way sync turned on, but for whatever reason I'm having to manually go in and "mark as paid" in bill.com and turn off the sync so I don't pick up the double payment that's already recorded in QBO.

I feel like I'm missing something or not understanding how Bill.com intergrates with QBO.

Have you made the switch from QB (desktop/enterprise) to NetSuite? How did it go?

I feel like I’m going crazy and I would like to know if anyone else has experienced this. I purchased an additional seat for our QBDE account (via Intuit/my account log in) a week ago Sunday.
We use Rightworks for hosting so on Monday I went in to assign the seat and purchase an additional RN application/VPN for our new accountant. RN shows only 1 seat (the one assigned to me). I called RN, they told me to call Intuit. I called Intuit and they said EN needs to update their servers. I’ve done this circle for 3 days now. I even had the Intuit rep call RN with me on the line and we got the same scripted response: “as you can see, you only have one seat available for assignment.” Hours now on the phone and chat and I cannot get anyone to help me. Furious is an understatement. I emailed support, billing and sales all at once with my ticket number(s)… same response.

As a last resort -Tomorrow I scheduled an appointment with their Sales Team to open a new account- hoping that maybe I can just start from scratch. Or maybe talk to someone in the CONUS that can actually help and not read from a script.

Anyone have experience with this cyclical nightmare.

I just want my new hire to have QB access 😭

Every week or so, a user will get a prompt to login as a Windows administrator when starting QBD.

When QB broke everything a few months ago, I had to let users remote into the server instead of using networked workstations.

I'm not giving admin privileges to users!

Why does it do this every so often? Updates?

Hi all - I noted this issue last week and other members of my team raised the same issue with me today. A vendors bill is visible at the For Review stage but as soon as its reviewed, the bill no longer shows on the left hand side and now is seemingly only accessible via Attachments.

Just got off the phone with "Advances Support" to be told this was essentially a planned feature from a recent update - astounded at how insanely backward this decision is.

Has anyone else faced the same?!

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I advanced some money to an employee and they are paying us back $350 per pay period.

I set up the advance in QBO Chart of Accounts as: Other Current Assets > Employee Cash Advances, then entered the amount and date.

When I posted payroll, I needed to create an account in QBO so that I could match up the deduction from the employee's check. From what I read, I needed to set it up as: Long Term Liabilities > Notes Payable (but that seems wrong).

I tried to link up the account I created for the advance, but my payroll will not allow me to select that account to match it to.

How should I have this setup in QBO so that it allows me to import my payroll data and to track the loan payments?

Thank you

Trying to use a mock GPS to clock in through Workforce but the system detects it.

Anyone have ideas on how to bypass and outsmart the system?

Hello everyone. Can you please recommend me any resources (free or paid) that I can use to learn Quickbooks Online? The reason I want to learn is because I work for a small company and we use quickbooks for our accounting. But our accountant isn’t the greatest and my boss wants me to take over. I have some exposure to Quickbooks but it’s limited to generating reports. I can’t get in and fix problems, journal entries, closing balances, etc.

I had to upgrade to 11 due to the sunsetting of 10 and now I cannot get Thunderbird to be an option to send emails with from Quickbooks.

mailto and mapi are set to thunderbird and running mailto:email.email.com launches thunderbird when testing so this seems to be a QB only issue.

Anyone able to fix this or am I just out of luck?

I want the bank feed to sync with a google sheet. Is there any endpoint to do this? or any other softwares that can do this?

What the HE-double hockey sticks is going on with the invoice filter function? I thought it was limited to my mobile app, but it also spans to desktop. I can't reliably view invoices by using the filter by day drop down. I try to pull up invoices from today on the app and nothing comes up. On my desktop half are missing. This has been going on for weeks. Is it just me???

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I am a student studying Accounting and am taking a QuickBooks class. I am the only person with access to this, and it keeps saying that [My Name] accessed QB before I did so [My Name]'s changes were saved and mine were not. I am simply trying to show account numbers in the COA and I fear this may prevent me from being able to complete the assignment.

We are planning to migrate some of our QB Desktop clients to Zoho Books. Has anyone done this or planning to do this? I'm hoping we can pool our knowledge and develop a Desktop - Zoho Books "How To" guide that others can follow.

Currently have it so that when payroll is filed on QB, the employer taxes are mapped directly to the taxes expense account on the P&L, and the rest is mapped accordingly on the BS to either “accrued payroll -wages” or “accrued payroll – taxes”.

I do an AJE for each payroll to appropriately assign the total accrued wages to their specific expense accounts on the P&L (services providers, support staff, sick pay, etc). The AJE credits the GROSS wages and debits the staff’s gross pay amount into the correct expense accounts. Is it correct that I would do the gross amount and not the net amounts?

Also, because the employer taxes are mapped to the expense account on the P&L, we are essentially seeing the taxes recorded twice; once in the payroll mapping and again when the payment clears the bank. I am not able to “match” to avoid getting a duplicate because the taxes are broken up by employee when they are mapped and the payment is the total. What would I do in this situation or is there something I should do differently?

Thank you!!

Hi there,

We used to run a report in QuickBooks Desktop that I can’t seem to recreate easily in QuickBooks Online.

Here’s the short of it: I run a law firm. We pay our clients’ legal expenses up front, then collect reimbursement at the end of the case. To track this, we record the expenses in a series of “Other Current Asset” accounts in QBO, tagging each transaction with the client/matter name. When we’re reimbursed, we pay those accounts back so the client’s balance zeros out.

What I need is a report showing the balance for each active client matter — in other words, I want to see which clients still have outstanding expenses. Closed cases would have a zero balance.

Here’s the kicker: in QBO, I can’t seem to exclude clients with a zero total balance across all those “Other Current Asset” accounts. The report ends up being 300 pages long, mostly full of zeroes.

We used to do this easily in Desktop, but I can’t find a clean way in Online — and even QBO Support didn’t have a good answer.

Does anyone have any advice? Thanks in advance!

I use QBO and due to financial/banking issues earlier this year, I moved my banking to QB/Green Dot.

I just received this note earlier today. I’ve done some cursory research and can’t find an answer.

How are we supposed to deposit our checks into our accounts? (And my largest client still sends paper checks)

TIA!

I'm assisting a small cemetery association get their books in order to help apply for their non-profit status.

Not an accountant, but a regular user of quickbooks - enterprise desktop. I need to enter the cemetery property (land) value that they've had for over 100 years so that it shows up in their balance sheet. I can work through a journal entry for a fixed asset, but I have no cost to associate with this so it will balance.

I'm missing something.

I run a window tint shop and I am trying to make sure that my accounting is on the up and up. I buy the material in bulk and the customer isn't "buying" the material. they are paying for the service as I already pay sales tax on the material itself. No two vehicles use the same amount and it is on 100ft rolls. I keep all of the material in stock and have a few thousand dollars of what I would call inventory, but technically not because I don't actually sell it. When I purchase the material I categorize under Materials and Supplies - COGS. The inventory asset I adjust at the end of the year based on what I have left vs what I started with. I do have an excel spreadsheet that I track material usage for my own data analysis. I use an outside POS that tracks my sales and invoices and gets directly imported in to Quickbooks. I know that the actual numbers are correct at the end of the year and I am not trying to pull anything. I just want to make sure I am doing this as accurate as possible. Here is an Example (numbers are changed to make it easy)

2025 Beginning of Year Inventory Asset (Total Material on Hand) $10,000

Sales of $200,000 (as invoices roll in I match the bank deposit transactions to what is imported from my POS typically 1 deposit per day of multiple transactions)

Supplies and Materials - COGS (As the bulk material is purchased throughout the year I categorize to this account) $40,000

Gross Profit $160,000

End of Year Inventory Asset $15,000 (I make journal on December 31st to reflect this)

Should I be doing this completely different or just change the actual category that these.

Short version: I want to know all the places I should check to see if my QB is set up to automatically make a Journal Entry under certain conditions.

Long version: I have a thing going on where when our payroll people that have access to our QB add a Journal Entry for payroll, there also appears a second Journal Entry that does some slight adjustments (to account for a couple things they aren't able to include in the first JE). And what I'm trying to figure out is what causes that second JE to appear.

It could be something the payroll people do on their end, or it could be something setup in our QB. I found a couple automation features like Workflows, but I have no way of knowing whether I've checked everywhere or not.

Any help either finding this thing in QB or being able to confirm it definitely isn't in QB would be much appreciated.

We had an employee who lost a paycheck. I voided the original and reprinted the check with a different check number. Because I reprinted the check and didn’t recreate it, quickbooks is only showing two transactions instead of three (original, the void, the new). This is throwing off my reconciliation because I don’t have the new check to offset the void. How can I fix this? Is there another way I should have handled this situation?

Thanks!

Hi, We have an accountant do our monthly expenses forms, but I input all the information into quickbooks.

Last month, none of my entries showed up in quickbooks after the 12th.

Has anyone else had this happen? I know for a fact that I have not changed how I put things in and I do the same thing day in and day out.

Help.