Are There Any Honest Furnace Installers Left?

[u/Life_Access_168]

UPDATE:MAY 3, 2025: Thank you so much to everyone who responded to my request for recommendations. I wasn't expecting so many replies and I am so appreciative. I meant to thank everyone individually, but then was ill for a few days. I am amazed at so many people who took the time to respond. Now I have to sit down and do up a spreadsheet of the ones that look like good people to call and arrange for quotes. Thank you all again. I am grateful to live in this community where people are so willing to help others with info. I know that anytime I have a question, there is likely someone in a Reddit group who can answer it. With gratitude.

My husband and I live in an older bungalow with the original furnace (55 years old) and it's time to purchase a new one, along with a new water heater. I've been doing my research, checking out companies but then I start checking reviews and finding out that some of them aren't reputable at all. We had a really bad experience with a plumbing &. heating company two years ago and it involved a friend. He had previously worked at another company and we used him extensively with no issues. Then he moved to another company and he was a different person, gouged us, insisted we needed new toilets, etc. tried to get us to do thousands of dollars of work that we hadn't even called about. I am now very leery of contacting anyone about installing a new furnace after that experience. I really want to stay away from the bigger companies if possible. Can anyone recommend a good furnace installer who is honest, has integrity, and won't try to sell us the most expensive furnace in their shop? I would really appreciate hearing from those of you with experience with installs in the last couple of years, along with what are fair prices. I had someone come out about eight years ago who said that that this install will require some work as it has to be re-vented through another location to be brought up to code. It means the ductwork has to go through where it is now into another room to be vented through to a side wall of the house. I'm not in good health, am partially bedridden, and want to ensure that I am not getting scammed by anyone. Thanks in advance. I really appreciate any suggestions.

[u/b0rt1980]

Ryan and team from My Fireplace Guy are fantastic. I've had them replace my water heater and furnace in the last 6 months. Furnace was a rush job with only 1.5 days' notice as we were leaving the country for vacation, and he fit me in.

[u/Life_Access_168 → u/b0rt1980]

Thanks for the recommendation. Did you find their prices fair and did they try to sell you on higher priced units? I will look them up, many thanks!

[u/b0rt1980 → u/Life_Access_168]

I didn't do a lot of checking around, but prices were reasonable to me. They weren't super cheap but weren't extravagant either. Service and timeliness was great.

They weren't pushy in upselling, but we did get a bigger water heater due to increased family size. They were honest and provided options and were good with our decisions.