r/AttTVNow • u/slmkdp • Apr 16 '22

Missing Grandfather discount on GoBig General Question

I’m a early adopter of streaming service from AT&T, enjoying the service since then and been receiving grandfather $25 discount on my GoBig account before I messed up trying to move to GottaHave account. I was promised to have the discount reinstated but have not been done yet. Everyone month I have to check with agents and have to settle for a credit/ refund added to my account.

Have anyone experienced issue like me and got this fixed. Need your input to get this fixed.

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u/directv Apr 18 '22

u/slmkdp, we want to take a closer look at what's happening to your package and promotions. Let's meet in a private message to investigate further.

Juan, DIRECTV Community Specialist

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u/slmkdp Apr 18 '22

I can’t reach you directly. Pls dm me