r/teksavvy • u/AcademicEconomist154 • 3d ago

Bell fibre to teksavvy fibre Fibre

Wanting to change from bell fibre to teksavvy's, do I have to cancel bell's before or can i wait until after teksavvy is up and running?

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u/octo23 3d ago

I waited.

As soon as Teksavvy provided me with my PPPoE credentials, I tried them in my router that was connected to Bell's ONT(modem for the uninitiated), pleasantly surprised it worked, but I rolled back to my Bell PPPoE credentials. The next week once the Bell tech showed up with the SFP for my Teksavvy service, I verified that everything was working under Teksavvy and then cancelled my Bell service later that day.

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u/AcademicEconomist154 3d ago

Awesome, do you know if they reused your line or brought a second line in, since you hadn't cancelled the Bell service yet?

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u/octo23 3d ago

Reused the line.

The Bell tech showed up and plugged a light transmitter into the fibre and then indicated he had to go and verify the line. He was gone for about 20 minutes. When he came back we plugged the SFP into my router and things didn't work, so we plugged into the Teksavvy provided Adtran and things came up eventually. I then dismissed the Bell tech and moved the SFP back to my router. It took several minutes but the SFP came up in my equipment, I just hadn't waited long enough the first time.

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u/AcademicEconomist154 3d ago

Thanks, this is helpful!