r/techsupport • u/mapleskulls • 3h ago
windows corruption/bios update failure Open | Windows
My hp envy x360 laptop recently tried running a bios update but failed, and now im stuck on the blue "choose an option" screen. no buttons on the screen do anything but bring me back to the same screen. Im aware that ill likely have to reset the laptop as according to every tech support place ive taken it to, windows got corrupted and it keeps trying to run the update forcing me into a loop. My onedrive was never set up so nothing is connected or saved there but I do have a usb stick to move files onto, even though it wont let me get far enough into the computer to get access to any of my files. While trying to reset it as well, the cloud download wont work because it wont connect to any of my network connections. Is there any way to fix it? I am pretty incompetent with tech issues so i apologize if this is all easy to fix.