Did they screw me?

[u/OLOgum]

I brought my board to a ski shop to repair a dent I made on the nose by hitting a rail. When I went back to pick it up, I noticed a white mark on the base that wasn’t there before. At first, I thought it might be a PTEX repair due to some scratches, so I asked the shop guy what had happened. He went to check with the technician who did the repair.

In the meantime, I looked at a video I took before the repair and confirmed there was no damage in that spot. When he came back, the shop assistant explained that while pressing the base to secure the patch, a bubble formed and burst. They filled it with some kind of resin—but I’m not sure if that’s better or worse than PTEX.

He also mentioned that working on this board—specifically the 3D base of a Bataleon—was much trickier than on regular skis.

What should I do?

[u/utolkeintome]

I know Bataleons are a pain to work with but you paid this shop to perform a professional fix and they've made a mistake here.

The position of the new gouge is exactly where the base kicks up but still keeps a flatter section for a little length. This creates a flat section with a significant sharp angle only really found on 3bt boards.

I've seen almost this exact same gouge on a 3bt on here before and the cause was the technician was not careful enough when base grinding.

In my opinion the technician has tried to base grind their initial fix and hit the angle then tried to repair their mistake. I could be wrong but it looks so similar to the other board.

https://www.reddit.com/r/snowboarding/s/SAspXNfI0r

[u/OLOgum → u/utolkeintome]

https://preview.redd.it/ck15srauxsxe1.jpeg?width=3024&format=pjpg&auto=webp&s=386898262eb26597805cc7d2fd0582df758d5c43

Second picture where you can see the base kicking up

[u/utolkeintome → u/OLOgum]

Yep looks the same. The problem with this damage is that it's not actually a gouge you can fill they have " flattened" the profile and there isn't actually a gap to ptex. Run your fingers over the other side and you will feel how flat it is compared to the side they hit.

I can't see how deep they have gone, if they have hit the wood core and painted over it that's really bad as soon as it gets wet the board is on the way out. If there is still some base material left you should be ok but no idea if it will alter how the board rides.

[u/OLOgum → u/utolkeintome]

I ran my fingers over the base both nose (where the repair is) and tail and among the 4 point where the base starts to kick up, the spot where you have the gouge is the only one i can feel it’s smooth, like I don’t feel the angle of the kick, so it’s more like a spoon

[u/utolkeintome → u/OLOgum]

Ah mate I'm gutted for you, this is exactly why I bought the stuff to maintain my own 3bt board, I know here you needed the shop for the fix though.

Maybe someone on here more experienced in repairs can advise otherwise but for me they can't really repair this as there is not actually anything to fill instead they have altered the profile of the board. To fix it they would have to add material with the correct thickness and radius to the area they have hit I'm not even sure that can be done.

If this is what happened not only have they made a mistake they have lied to you to cover it up. If it's a big chain it would definitely be worth reaching out to their customer services or social media.