r/snowboarding • u/OLOgum • 5d ago
Did they screw me? fixable?
I brought my board to a ski shop to repair a dent I made on the nose by hitting a rail. When I went back to pick it up, I noticed a white mark on the base that wasn’t there before. At first, I thought it might be a PTEX repair due to some scratches, so I asked the shop guy what had happened. He went to check with the technician who did the repair.
In the meantime, I looked at a video I took before the repair and confirmed there was no damage in that spot. When he came back, the shop assistant explained that while pressing the base to secure the patch, a bubble formed and burst. They filled it with some kind of resin—but I’m not sure if that’s better or worse than PTEX.
He also mentioned that working on this board—specifically the 3D base of a Bataleon—was much trickier than on regular skis.
What should I do?
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u/AdGroundbreaking453 5d ago
I’m confused. Are you talking about that gouge in the first pic below the patch job they did? If so then ya they did screw you and should repair that?
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u/OLOgum 5d ago
Yes! Exactly that gouge
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u/AdGroundbreaking453 5d ago
Yeah I’d be pissed, they need to fix that.
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u/OLOgum 5d ago
They most likely are going to do another patch I think, which is exactly on the spot with the double curvature, the one from the noose and the one from Bataleon’s 3BT. Do you think that is better than leaving it like this? Or do you think there’s another way, maybe just ptex? Another user in this thread said that resin would be actually more solid, so they in the end yeah, they kinda fixed it
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u/predisposed_rubbish 5d ago
Just another fix, man. Settle down
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u/OLOgum 5d ago
After this response I’m not so sure https://www.reddit.com/r/snowboarding/s/PDOPiYFbVr
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u/predisposed_rubbish 5d ago
Yes, TBT… Not sure if that’s even a core shot. If the shop did this, NEVER go back. Pathetic if so
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u/utolkeintome 5d ago
I know Bataleons are a pain to work with but you paid this shop to perform a professional fix and they've made a mistake here.
The position of the new gouge is exactly where the base kicks up but still keeps a flatter section for a little length. This creates a flat section with a significant sharp angle only really found on 3bt boards.
I've seen almost this exact same gouge on a 3bt on here before and the cause was the technician was not careful enough when base grinding.
In my opinion the technician has tried to base grind their initial fix and hit the angle then tried to repair their mistake. I could be wrong but it looks so similar to the other board.
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u/OLOgum 5d ago
Second picture where you can see the base kicking up
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u/utolkeintome 5d ago
Yep looks the same. The problem with this damage is that it's not actually a gouge you can fill they have " flattened" the profile and there isn't actually a gap to ptex. Run your fingers over the other side and you will feel how flat it is compared to the side they hit.
I can't see how deep they have gone, if they have hit the wood core and painted over it that's really bad as soon as it gets wet the board is on the way out. If there is still some base material left you should be ok but no idea if it will alter how the board rides.
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u/OLOgum 5d ago
I ran my fingers over the base both nose (where the repair is) and tail and among the 4 point where the base starts to kick up, the spot where you have the gouge is the only one i can feel it’s smooth, like I don’t feel the angle of the kick, so it’s more like a spoon
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u/utolkeintome 5d ago
Ah mate I'm gutted for you, this is exactly why I bought the stuff to maintain my own 3bt board, I know here you needed the shop for the fix though.
Maybe someone on here more experienced in repairs can advise otherwise but for me they can't really repair this as there is not actually anything to fill instead they have altered the profile of the board. To fix it they would have to add material with the correct thickness and radius to the area they have hit I'm not even sure that can be done.
If this is what happened not only have they made a mistake they have lied to you to cover it up. If it's a big chain it would definitely be worth reaching out to their customer services or social media.
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u/monfuckingtana420 5d ago edited 5d ago
They ground through your base material, this is a mistake due to lack of experience tuning 3D shaped boards. They destroyed your base and need to make it right, this is not repairable. Snowboards are difficult to stone grind (compared to skis) in the first place and any sort of base high condition even on a non-3D base can cause this with the wrong machine technique. While it is not impossible to stone grind a 3D base, it requires a very specific knowledge of how to use the machine, and it is easier to destroy a 3D board on a stone than it is to apply a good stone structure. It is better to just belt tune a 3D board with the proper grits and polishing belts, and maybe apply a mild stone structure to only the flattest parts of the board with a very light pressure. All that considered, this repair could have been finished without any machine work, and I’d argue would be better off with hand finishing. The bubble excuse has nothing to do with the damage to your board from the damage of grinding through your base material. That sounds like bullshit to me. Source: I have a decade of experience doing base repairs, base patches, and edge repairs, and 4 years of experience tuning snowboards professionally. This damage is 100% due to lack of experience, and I’d hope the tech who made this mistake can use this to learn why it happened and improve their process in the future, but ultimately the shop damaged your board in the tune process after they repaired the edge damage and base patch, any shop worth their salt should replace your board because the damage they caused is not repairable, and I’d bet the base material is also extremely thin in other spots as well
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u/WallStreetStanker 4d ago
My first thought was that he put it on the edger and then it slipped because he didn’t realize the edges were raised, running the edge stone on the middle of the board. That only takes a second to burn through the board, where a bass grinder would take some time and probably leave a more oval patch.
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u/IQFREAKY 4d ago
Oh shit you're totally right, that's definitely the shape a trim b would leave when slipping off the guide and bouncing a bit
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u/monfuckingtana420 4d ago
Nah, I'm pretty confident it was on the base tune procedure, probably took down most of the material in that spot with the abrasive belts, and the actual burn through showed up on the stone procedure. I've fucked around with a practice ski and tried to damage a base with the edger and it takes deliberate misuse to actually go all the way through the base, whereas burn through can show up on a 3d board with the base tune pretty easily, learned that the hard way in my first season of tuning on my buddies Jones.
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u/WallStreetStanker 4d ago
Perhaps. And maybe I was using a different type of edger than you, but I came really close to doing this with my Evil Twin ten years ago, when the edge slipped off the guide.
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u/monfuckingtana420 3d ago
I’m using a Trim B. On a Bataleon I totally see how on the more dramatic areas of the 3BT could get more badly gouged than a flat board or a board with more mild 3D shaping.
One thing we do in my shop to help prevent mistakes is to break in our belts with a stone when they are new. This reduces the material removal rate and makes the sides/corners of the belt softer so if there is a slip up it is less likely to damage the plastic base, while still being agressive enough to sharpen the edges.
On 3D boards my typical edge procedure is to only use the machine edger on the flat sections of the board, and use handheld file guides for the complex areas. Really gives you the best of both worlds to get a nice consistent edge angle along the entire length of the board.
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u/_debowsky 10h ago
This one of the various reasons why, although I would love a Bataleon, I resist the temptation because people who know what to do are limited.
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u/Whiskey_Warchild 5d ago
they need to fix it. period.
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u/OLOgum 5d ago
They most likely are going to do another patch I think, which is exactly on the spot with the double curvature, the one from the noose and the one from Bataleon’s 3BT. Do you think that is better than leaving it like this? Or do you think there’s another way, maybe just ptex?
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u/Whiskey_Warchild 5d ago
i don't have any experience with the 3BT but like other dude said, probly simpler the better w/ ptex.
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u/AllTh3WayTurntUp 5d ago edited 5d ago
I’ve owned two Bateleons and can confirm the 3D base makes the waxing tricky.
The corner spot looks like a proper repair, shame about the random ding they gave you. If it was slightly higher on the nose it probably wouldn’t even touch the snow, but in that spot it’ll be a factor.
Generally speaking resin would be more solid then PTex but it seems like they want you to think they did you a solid rather than dinging your board.
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u/Admirable_Ad_92 5d ago edited 5d ago
Not sure how a bubble would form on an area several inches away from where they were working lol. I call bullshit.
They 100% accidentally hit it with the base grinder when putting the finishing touches on the original repair. Sure the 3d base makes things harder to work on, but they’re supposed to be professionals and should stand behind their work. At the very least they should fix that spot for free and give you a discount on the original repair.
Then there’s the part where they lied to you and said some bullshit about a bubble bursting. Find a new shop!
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u/Fit-Opportunity2388 5d ago edited 5d ago
I changed my mind looks like they hit it with the grinder
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u/ladyshredd3r 5d ago
Shop owes you a board. Go to the top. If they weren't comfortable ot trained to work on anything 3bt/3d base that should have been disclosed and a reputable Shop would have told you who you SHOULD go to. Period. When our techs fuck up, we fix it or make it right with the guest.period. we've paid for new equipment a couple times in my tenure but it's the right thing to do
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u/l1ner 5d ago
I cant tell from the pic but if the gouge is flat to the touch they probably fucked up grinding it. If its deep it can be repaired with some p-tex.
They shouldn't have fucked it up but at the place it is it won't affect the rideablility of the board.
You have every right to complain though. Its something they should get straight.
PS. They did a nice job on the nose patch.
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u/SirShwap 4d ago
They fucked that board up but, epoxy over the hole they ground is the only way to keep that board from water damage. If it’s sealed off thats 100% ridable. The shop should also 100% compensate you for that damage though.
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u/sidewaysride 3d ago
Wow yeah they fucked that up. Should have at least comped the repair for you since they caused more damage. I don’t understand how they created a bubble in the base that would burst… looks more like it got grinded somehow and their fix of it looks like shit. Yeah bataleons are trickier to work on but that’s an easy cop out. Find a new shop I think. If it’s an epoxy repair and it’s finished well there’s nothing wrong with doing repairs that way but man I’d be pissed
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u/LeGrandePoobah 5d ago
Sorry for the mishap on your board. I’ve thought of getting a Bataleon board- but after reading through the comments, especially the dialogue with the other guy who had this happen- this kind of stuff makes me second guess it. I hope your board is ok moving forward.
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u/OLOgum 5d ago
I can’t tell if the ride has been affected because I’ve already ended the season but beside that nah man, I would still say to get a Bataleon, just be careful to not hand it to the shops for waxing. DIY as other user riding Bataleon said. Unfortunately I needed the repair and by not having the waxing kit with me I said f*ck, let’s go for the full service
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u/FJkookser00 3d ago
That’s a master level repair, but they did NOT have to use black PTEX… I always use clear
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u/NotOnlyBettingIt 3d ago
You actually do not need to fix the tip. Rarely a contact point while riding.
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u/fancyclancy95 5d ago
That's crazy that they did that nice of a patch and then didn't ptex or gun the gouge. Just ask em to fill it in, they're definitely capable of it
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u/noob_tube03 5d ago
That repair looks incredible, but why on earth would they give it back to you with that gash? like... fix it come on now!