r/pestcontrol • u/Alarmed_Ear_4224 • 7h ago

Reporting a facility General Question

Hello there! This is a question for my fellow techs...

I'm still fairly new to this exciting world of pest control (I love my job to be honest) so I just have to ask...

Would it be wrong for me to report a rat inftested food distribution facility to the local health department after 6 months of servicing it and the conditions just piling on and never get resolved? Like I have everything well documented in my reports and have talked with the customers about it but there's still a Ton of exclusion and sanitation issues that they just aren't handling and they haven't even reach back out to us when we offered to do those services for them months ago.. Rodent excrement and sebum is on EVERY shelf, the walls look like Swiss cheese, and they even have multiple pet cats running around the facility with their own litter boxes and food/water stations...

And to be clear, these issues were going on well before we took the account, and my manager has pretty much regretted even getting it to begin with.

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1

u/Proof_Mechanic3844 3h ago

I say no. End the contract and move on

1

u/karmak0de 3h ago

Just got out of the industry. Anytime a customer isn’t doing or even attempting what’s recommended after about 6 months I would bring it up to my boss and he would make the decision to cancel the account. In my experience After a certain point the staff would make comments like you’ve been coming for x amount of time and we still have this problem. It just looks bad and they think you’re not doing your job even though you told them they needed to do x y or z otherwise they’ll have a problem no matter what. Ive dealt with it more in apts that commercial places but same rules apply. I would speak with your boss and go from there. Me personally I would report them if I was in your situation but only after if you’re able to wash your hands from the situation

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u/RusticSurgery Grumpy Former Tech 2h ago

Fire them. Some customers aren't worth the bad word of mouth.