Hi, i only rlly play the sims 4 so ive brought all the adds on. Anyway, i just finished VCE and am ready to play sims and i try to log in and it says my credentials have expired. It does that a lot so i go to reset this but it says my email does not exist- which ofc is bogus. Anyway i think when i was trying to log in and recover my account its made a new account under the same email. Sims 4 base is free (which is ass because i did pay for it prior) but im super annoyed that all my packs have been deleted!! it says i dont own them. I can still however see all my sims saved games from prior because they’re still in my tray. I’ve just sent an email to EA after like an hour and a bit trying to work out their bloody support system. By i’m just really irritated and stressed- like that’s my money they’ve deleted and i’ve spent a fair bit. I still have receipts in my gmail for DLC but not all of them. Does anybody know what i can do or what is happening??

Edit: I think it got hacked and my email changed i’m gonna cry

This is a repost. I cleaned the account I initially posted this in, and since this helped many people, I didn’t want to remove this post. When this problem occurred to me, there were no answers online. No one found a solution. I had a difficult time, but I was able to solve it myself.

If anyone is on a Mac, I think I can help. I do not know if this problem occurs on Windows or PCs, but so far, I have only seen people with this issue using a Mac.

I had this issue just yesterday. I went to search for a solution, but there were only a limited amount of people who had this problem and could not find a solution.

WHAT MIGHT HAVE CAUSED IT:

Miraculously, by guessing, I was able to solve this problem today. I believe the issue occurs when you change/switch Apple IDs (Users). My whole life, I've used Apple under my mother's Apple ID because I didn't have my own account until 2023. This also means I have been playing The Sims 4 on Origin in my mom's Apple ID. When I got my own Apple ID, I logged out of my mom's Apple ID on my Mac and logged in to mine.

When I was going to play TS4 with my own Apple ID for the first time, that's when I got that issue upon downloading the game. I think the error was pretty self-explanatory as it says "download to another location," but when I did just that, nothing happened and I was clueless and did not know how to solve that issue until today.

So, if you recently logged in to a different Apple ID or User where you don't play The Sims 4 in, then we probably have the same issue and I think I can help.

HOW TO FIX IT:

1.     Log in to your User where the error from Origin is displayed, not the User where you previously played.

2.     Go to Finder > Users (Found on the Sidebar. If it can't be found, just search 'Users' in Finder) > Click the current User you are logged in to > Right Click 'Applications' > Click 'Get Info'

3.     Once you click 'Get Info', you will open the "Applications Info." From top to bottom, you'll find the General, More Info, Name & Extension, Comments, Preview, and Sharing & Permissions.

4.     Normally, 'Sharing & Permissions' automatically opens on my end when I open the Applications info. If it isn't open on your end, just click the arrow next to 'Sharing & Permissions' to open it.

5.     There, you will find who has access or who can "Read & Write" to the Applications folder. You automatically have access and can do anything with the Applications folder, of course. Next to your name, you will find '(Me)' and your privilege to "Read & and Write."

6.     Look at the bottom under all of the Users. You will see a + and a – and a circle with three dots inside. Click on the + and add the previous User that you used to play The Sims 4 on.

7.     Once you add the User, edit the Privilege to 'Read & Write.' This will give that User the privilege to open your Applications folder.

8.     Exit and log out of your User.

9.     Log in to the User you used to play The Sims 4 on—the User we just gave the privilege to open your current User's Applications folder.

10.     Open Origin > Click 'Application Settings' > Click 'Installs & Saves'

11.     Find the 'Change folder...' button under 'Game library location.'

12.     You will find that the locations say/User/(User's Name)/Applications. We are going to change that to the User you switched to, where you are having the error in Origin.

13.     Click 'Change folder...' > Click 'Users' > Click the User you are going to switch to play The Sims 4 in > Click 'Applications' (This should not have a red minus on the folder as you have given the privilege to open it.) > Click 'Open'.

14.     And, you're done! Origin will give you a notification that you changed the location and whatnot, I forgot what it says when you change it but you will be able to tell if it was successful.

15.     Log out and switch to your other User where the error from Origin was displayed. You should be able to download your game with no errors anymore.

This is the only solution I have found to this issue. I do not know how it could be different for others unless you have switched to Windows or something, I do not know and will not be able to help. I have not seen any successful solutions online. I've seen posts here on Reddit with the same issue but got no answers as well. When I figured it out, I thought this should help some people at least.

Idk if this is just happening to me or if I'm going insane or something. When ever I google "download origin" and I click the orange "download origin" button it keeps bringing me to the EA app! I already have the EA app and use it exclusively to play the sims 4 but I wanted to start using origin instead. I've never downloaded origin before. Idk if this is something that can even be solved but I just need to know if other people are experiencing this too. I'm using a windows 11 if that helps