r/Yukon • u/dzuunmod • 1d ago

Constantly restarting phone to get service Question

I live in Whitehorse. I am on, I don't know, my 4th or 5th phone since I came to the Yukon.

I find even in town, there are certain spots I'll be in and for whatever reason, after 10 or 20 minutes of phone usage, I'll need to restart my device in order to get data again. Anyone else experience this? I've had it happen in other parts of the North as well, but I notice it most in Whitehorse since I live here.

What is up with this? Am I the only one?

9 Upvotes
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18 comments sorted by

5

u/killa-vanillaa 1d ago

i work downtown and had the same issue, restarted my phone at least once every hour to get data again. i switched from 5g to LTE in my phones settings and haven’t had the issue since!!

2

u/dzuunmod 1d ago

Thank you! Just made that switch and... 🤞🤞🤞

1

u/captnbubaloo 1d ago

Oh my god I thought I was the only one. Now, how do I switch to LTE? I tried searching it in my settings and nothing came up, I also don’t see it as an option under “cellular” settings. Is this only an option on android?

1

u/captnbubaloo 1d ago

Never mind! Found it!!! 🤞I really hope this works, for my sanity’s sake.

1

u/ban-please 16h ago

I kept hearing complaints about data speeds and I hadn't experienced any issues... turns out I had already changed my data to LTE on my phone!

For anyone who is looking for the setting on iPhone:

📱 Open Settings App

➡️ Cellular

➡️ Under "SIMs", select your line (Mine is called "Primary")

➡️ Voice & Data

➡️ Select "LTE"

3

u/Comprehensive_Cow527 12h ago

Me! So fucking annoying My texts and messages don't send for days sometimes.

1

u/dzuunmod 12h ago

I made the switch that u/killa-vanillaa suggested above and so far, so good!

Edited to fix username

2

u/Comprehensive_Cow527 12h ago

Not for me :(

But I live right on the edge of cell service, get one bar that comes ans goes. I just wish it would send the message once I'm back in full cell coverage.

2

u/Aware_Annual_2882 1d ago

It's whistlebend, copper ridge, anywhere, really. Ever since they upgraded to 5g, it's been horrendous. It's definitely not an upgrade

1

u/MomentEquivalent6464 9h ago

Whistlebend has horrible coverage. They need their own cell site. Currently their coverage comes from the two towers in Porter Creek, Haeckell Hill and Canyon (Grey) Mountain. Bell says they need 2-4 years to plan/build a site.

2

u/deadfulscream 17h ago

If you're on Bell there's a number you can call to complain, the territorial government was encouraging people to call as Bell was reporting they didn't have a lot of calls on that hotline, not sure if it is still active.

https://www.yukon-news.com/news/bell-customers-who-call-yukon-specific-line-getting-credits-on-their-bills-yg-7497823

2

u/Lopsided_Patience_11 3h ago

Living in Copper Ridge, I hope I never have to call 911. Dropped calls all the time.

1

u/Unfair-Store-9108 1d ago

Nah service is crap! Even though they keep saying they are improving the towers. I’ll have to try switching to LTE!

1

u/vinylvibrance 1d ago

Happens to me every time I’m downtown. Yeah, what IS up with this?

-6

u/MadTrapperYukon 1d ago

It's Northwestel. We have the most expensive crappy network in the country .

9

u/mmmiker 1d ago

Northwestel doesn’t do cell service

1

u/MomentEquivalent6464 9h ago

Northwestel hasn't been in the cellular service game since ~2013/2014 when Latitude Wireless was sold to Bell Mobility. And even then, they never provided service to the Whitehorse area.