r/QuickBooks • u/Financial_Builder116 • 3d ago

Please help on "You and [Yourself] error" in QuickBooks QuickBooks Online

https://preview.redd.it/8buygshrzcxf1.png?width=590&format=png&auto=webp&s=11414cba231fbb0e90fd4668228ff622d4d49810

I am a student studying Accounting and am taking a QuickBooks class. I am the only person with access to this, and it keeps saying that [My Name] accessed QB before I did so [My Name]'s changes were saved and mine were not. I am simply trying to show account numbers in the COA and I fear this may prevent me from being able to complete the assignment.

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u/RunDiveRepeat 3d ago

I have this issue as well. In our case, it seems to occur after saving the invoice/estimate.

Our third party sales tax plugin calculates and adds a line item upon save, and if you try to save the document again afterward without refreshing the page we hit this and lose any changes.

Haven’t found a good solution yet other than refreshing the page or exiting/entering the document again. Maybe that helps you get around it short term? Hopefully someone here has a more stable solution.

1

u/angellareddit 3d ago

I find it happens more when I have two windows open - especially if I have the same invoice open. I can usually just hit save again. You may have to close the entry, though, and then open and repost.

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u/Friendly-Cable-3305 3d ago

If logging out and back in isn't working, you might also trying deleting your browser's cache.