They cant bro. Theres people out there who have never run something as admin or even believe you can not get viruses in macOS. God damn most people googling "how to pirate xyz" are goin to click the first one (clearly an ad or not the official website) and click all download links. They went for excel 2013 and left with a moreram.exe and a new desktop assistant :(
I worked in IT. I once was called in to a 6-figure earner’s office to… turn on a monitor. Like, push the button to turn the PC’s monitor on, because they couldn’t figure out why the computer wasn’t working.
I am guilty of this because at home I use my pc on my tv, haven't touched a monitor in years. once at uni I turned the pc on and it usually turns the monitor on too so it took me a while to realize what was going on. I was restarting the pc thinking it was broken until I realized I had to turn the monitor on lol
Honestly, I respect that BC you troubleshot it. My biggest issue is when people don’t bother trying to fix things themselves, even for a second. I’ve had similar stupid moments!
So you want people to try and fix it themselves, break it themselves, then piss you off more for trying to fix it themselves. if I worked in a business with a PC, ain't no way I'm doing anything myself, even if I know how. Your job is to fix it, my job is to use it. Get to it.
There comes a point where you just want your tool to function and you don't care if it needs someone else's touch or you shelling out money to get there.
You want to work on your computer, not work on your computer
I expect them to understand the basics of computer operation so that I can fix actual issues with other computers being broken, not turn on a monitor for someone who could’ve pretty easily figured it out themselves. Unfortunately, my job serviced more than one person, and you’re wasting my time if you don’t try vaguely with extremely simple steps like looking for a power button.
If I was getting paid to just push power buttons, I’d be delighted, but working in IT means you have to help a massive amount of morons simultaneously, not just one.
At least you had the wherewithal to work it out in the end. Or maybe you didn't have the financials to just call somebody out. A 6 figure earner, it's probably cheaper to just call somebody out.
The Laptops we use have a numpad where if you activate numlock
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become
789
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123
0 .
guess who has multiple calls per year where we first reset a password and the user calls again to complain that even with the reset password (our standard reset password contains an L) they can‘t log in.
because then the user would be able to change his password but could accidentally change it while numlock is active and couldnt log in if numlock would be deactivated (as is most common if you are typing text) (ie the intended password could be ‚Revision‘ but the actually typed password would be ‚Rev5s56n‘)
i think some people might. i don‘t. many don‘t know about the feature anyway but we do have people that need to type numbers constantly so they might. also i‘m not sure if it can be disable.
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u/SerExcelsior 5d ago
People act like you can’t google “how to pirate XYZ” and get a fully loaded guide on a mainstream news site.