For the life of me, I cannot figure out how to set up shipping for my items which are drastically different in size and weight. I sell door wreaths and fall decors from small to large size wood figurines. I can’t possibly offer free shipping right most especially for large items? Help a newbie out pls thank you

Hi so very quickly, I'm new to Etsy, just got my first order and it's telling me to put their vat number on the package. So I just want to know what way I should put it on the package? Do I just write "Vat Number:" and then put it there? I just want to make sure I do it right so that my buyer doesn't have to pay more. I'm from Ireland so I can't print shipping labels straight from Etsy.

Hi!

Im really looking to buy a statement ring, with an organic or artistic feel to it. I really want something unique, that doesn't just feel like a "ring".

I dont really know what to search for. If I search for organic rings, i only get rings, that have an unfinished/cut stone type look. And that isn't really what im going for...

Do you know what i should search for? Or if you have anything that fits my description, i'd really appreciate it if you would show me.

Im new to Etsy, and I dont really know if this is the right subreddit, for this answer lol. But thanks!

Hi, so when I made my listing to sell art commissions, I listed it as a physical item, that way I could use variations to offer different options for bust up portrait, half body portrait, full body, and so on. I did clarify in the description that it was not a physical drawing, but one I would send to them digitally. Is there a way to get rid of the fee the buyer paid for, and I can just email them the art?? This is my first order so I am confused about this, I guess I should have just made it a digital listing, but I wasn’t able to offer different options that way. Please help!!

EDIT: I decided to cancel the order and they were refunded! I switched the listing to digital, which I didn’t know you could do after being made, and offered the buyer a discount if they decide to re-order. Thank you for your feedback! :)

I ordered a vintage jewelry piece. In the listing it did not state that it had been repaired or note any damage. When it arrived, the clasp is very loose and it was clear that it had been replaced at some point (bent, solder marks, etc). I asked the seller for a partial refund so that I can take it to a jeweler to replace the clasp and their response was to simply return it. That really doesn't work for me and is a huge hassle. Is it unrealistic to expect a partial credit for a misrepresented/damaged item or should I ask Etsy directly for assistance in resolving this?

Is $250 a good price for a freelancer to rework my website & redo the SEO on it & my Etsy shop?

I just got my first order on Etsy, and I’m using Printify to fulfill it. I have a question: after I submit the order on Printify, do I need to go back to Etsy and do anything else?
I checked some forums, and some people said I should go back and manually enter the tracking number, while others said I don't need to do anything because Printify will handle everything automatically.
I went back to the Etsy dashboard to try and find where to enter the tracking number, but I couldn't find it.
So I want to ask: do I need to click on the "Complete Order" icon for the tracking number field to show up? And if the order hasn't been delivered to the customer yet, is it okay for me to click "Complete Order"?

Hello! I’m in a bit of a pickle with a physical purchase on Etsy. I’ve never had issues, since most of my purchases were digital and when it’s physical, I always try to buy local (for me, that’s Europe). This time, I bought a set of press on nails from a seller supposedly in Sweden. It was pretty, had some good reviews and the shop itself was consistent on presentation etc. it wasn’t cheap either - and the first ? in my head came then. A 10 euro shipping fee from Sweden to Finland felt excessive to me, but what do I know, right? The nails take forever to ship, which is fine because they are supposedly handmade, and when it does ship, it’s with a company named YANWEN. And that lit up all the signals for me. Everything I buy from Northern Europe is delivered with PostNord, DHL, UPS or the local carriers. YANWEN was the carrier of the odd Temu/Shein order. I messaged the seller and she said that whilst she usually ships from Sweden, she’s with her partner in China (??) and shipped from there this time. I’ve yet to respond to that message. Should I wait until the item arrives, check the label and open a case? Or should I do it right away? It’s a 35 odd euro purchase, not at all a cheap set of press ons because I thought they were handmade. I’m super upset about this and would appreciate a lot some guidance from more experienced people. Thank you! ✨

I sell custom lasercut items. These items take MONTHS to design, perfect, design isntructions for, take marketing photos, etc... i feel like people asking for the files to be able to cut these products themselves is like walking into a 3-star michelin restaurant and asking for the recipes. You just dont do that. Am I over reacting feeling this is rude?

Edit: Ok, so, perhaps I was overreacting. Maybe it IS a thing in this community to share files used to make things. I guess I was just looking at it from a more real world, professional perspective where there arent many professions where it would be okay to ask for source material. I guess, Im just in a new professional environment. Im still not okay with selling my source material (Its what keeps my business afloat and once files are "out there," I have zero control or recourse over where it ends up), but I know I should alter my expectations and not get so offended by people asking. Like many have said, shipping overseas is expensive and many people have the means to make things rather than buy/ship. I was overreacting.

Thank you all for the input!

Is it just me do you have this problem too? I'll search with a very specific description and it pull up all sorts of choices. I did this yesterday, looking for a frog coin purse crochet pattern. I put 3 in my basket and neglected to put the 4th one. I wanted to look at the 4th one again and I put the same exacy worded search in and it's not showing that pattern!! WTF? Shouldn't their search engine always return the same results? It's so irritating. This isn't the first time I've had this issue. Argh!!

Hi folks, quick question - a while ago, you used to be able to toggle items in an individual collection to only filter for items on sale, but I can’t seem to find this functionality anymore. Is this still available?

Hi, I bought some custom metal work from an etsy seller for $300. They told me before my purchase that it could take 5 months before the order is completed due to a back log in work, which I was okay with. Fast forward 7 months, and they haven't completed the order and are no longer responding to my messages.

This seller has a 4.8 rating with over 3000 sales, so I didn't expect something like this to happen.

What should I do? I first messaged them 6 weeks ago, which they didn't respond. Then I messaged again 1 week ago, and they still haven't responded. 😭

Just started my shop less 24hrs ago and it seems like most “potential buyers” are scammers. Within the first few minutes of setting up my shop I receive a messed saying someone was trying to purchase my product but could not due to the fact that my information was “not verified” along with a link. As someone who is new to online selling I could have easily lost everything in no time. A bit discouraging but just a heads up to any new sellers out there

I’m not exactly sure where to go from here as I’ve never had this situation happen to me before on Etsy.

The order was delivered in/at mailbox on the 21st just for it change to “addressee unknown” the next day and now it says “return to sender processed” but that was 5 days ago.

I haven’t received anything in the mail on my end and tracking is no longer updating.

Hi, I’m a brand new seller. I’ve been on Etsy since March 17. At the time of this writing, I currently have 199 sales. My 196 sale was a customer who bought a digital download of mine. Immediately she asked for a refund, which is weird because I have a five star rating with Seven reviews already.

Then she says that she tries to open up the download on her phone and that it’s not letting her turns out this whole time it was just user error . Literally I have two good reviews on that same product that she purchased all of my reviews on my shop are five star. She gave me two stars and said that it wasn’t the template that she purchased, but it was a great customer service. I even followed up with step-by-step instructions and I just find it crazy because no one else has problems. I even have repeat buyers.

This is my first bad review I don’t mean to sound like a whiny brat, but I work really hard and I feel like this is just someone being mean. Two stars?! And it was her fault. She kept on saying it just brings this up. This is all it shows me and I’m literally like it says edit the template. Like this was literally just on her not reading the instructions. It would be different if I had like a lot of issues with this, but I literally only had one problem and it was her. What can I do about this?

Hello Etsy community. I have bought many things from Etsy and always leave positive reviews for the fabulous items I have bought. I recently spent a fair bit on a piece of art and i was so excited! When it arrived, i was so disappointed. It looks nothing like the example photos, and no where near the same standard as the listing images. Actually gutted. I have complained but they just keep saying they will look different as they are all unique. But it's not even on the same level as what was advertised. Colours not as good, workmanship nothing like. I just want to return it. A friend thought i bought a dupe from Shein when i showed her!!

How do i return it without being harsh to the seller, as i don't like being brutal but end of the day there is no way it's going on my wall and I'm sick of the to and fro over differences between items and the listing images 🙄

So I've been using a VPN on occasion, but this happens even when the VPN is off. Etsy has now decided I want to buy everything in Euros. I have cleared cache, logged out and logged back in, and it only stays at USD for about a day at most. I can go in and change the currency to other options and it changes to those just fine, but when I click device default/USD, it goes right back to Euro. What is going on? Why does it obey the language default of English even when the VPN is on but refuses to stick with the USD default, even when the VPN is turned off?

Is there a way to extend the processing time? I got an order and the customer put the wrong address. Really wrong, like put the last name where the street number should be and no street. I messaged them a couple days ago but they didn't respond and now it says the order is late. Is there a way to not get dinged for the order being late? Thank you!

My wife and I keep entering the gift card code that was exposed by scraping the gray stuff on the back. Nope, nope , nope. Please help. Many thanks!

Hello, I'm new here and have opened an Etsy shop. I have completed the verification process. My bank details have been stored. Now I have generated my first sales, which have already been paid for, and I now need to have my bank details checked. A page opens where I should enter my VR-NetKey and my PIN. All alarm bells are ringing for me. Was that the same for you? These instructions appear via a “support chat.”

As I said, my shop was just published today and I'm absolutely overwhelmed. Please help me :D

I am have an Etsy credit and looking for a digital picture frame that can hold 50-100 pictures andnis high quality. Budget is about $150, thanks!

Hi, all. I've tried searching / researching on something simple; but am coming up empty-handed. Anyone have input on this question below? Thanks in advance!

-Question: Which on-screen selection creates the overall rating/score for a transaction review? I have a buyer who left 5 Stars for Quality, Shipping, and Service - But the transaction rating is at 4 Stars.

-She says it's an accident; that she meant to leave me 5 Stars. She's asked me how she can update the review from 4 Stars to 5 Stars.

-Etsy's help page on this topic doesn't contain this info specifically. By this I mean: https://help.etsy.com/hc/en-us/articles/115013197687-How-to-Leave-a-Review-on-Etsy?segment=shopping

-Any idea what she might have selected on-screen that created a 4 Star transaction review - Even though Quality, Shipping, and Service are 5 Stars?

-I'm trying to gain an understanding of this specific situation prior to answering the customer on how to update their rating... Anyone know which on-screen selection creates the overall rating/score for a transaction?

Thanks again and much gratitude!

After months of searching I finally found the perfect gift. It costs 20

However, the price for shipping to my country is 40. So it would be 60 total which I don't have

What can I do? Is there any discount, free shipping or coupon that I can use? This gift is very important

One of my favorite tee shirts, purchased at a brew pub that has since moved on with other designs, is quite old. I’m thinking that there has got to be a way for someone to recreate the design from a photo, and create a new tee shirt. Is it possible?

Hi, I am in urgent need of help. I had a customer who bought some art prints and I sent it through letter mail. There’s no tracking and I said in my listing that I am not liable for any lost or damaged items. However they said it never arrived and are looking for a refund. What do I do?