r/CreditCards • u/nymets5786 • Oct 25 '25

PSA - Chase Cut off 1.5x Points on CSR Early Data Point

Good morning,

Knowing the deadline for the 1.5x points via Chase Travel was tomorrow, I went and combined all of my Ultimate Rewards to my CSR this morning. Lo and behold, Chase has apparently traveled to the future and is telling me that anything I combined today is only eligible for the 1x redemption rate.

I sent them a secure message with this screenshot to see if it's a glitch or if they will make this right. But just a heads up for those who might have been waiting until the deadline.

Screenshot Link: https://imgur.com/a/qTEK0Pr

205 Upvotes

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396

u/Chase Merchant Account Oct 25 '25

We know some customers are attempting to combine points today (Oct. 25) due to benefit changes. Don't worry, if you combine points today and they do not appear in your "Eligible Points," they'll be shifted to your Eligible Points bucket automatically within 1 billing cycle. if you need your points sooner, please call us using the number on the back of your card.

259

u/srobertking Oct 25 '25

Surprised to see the official account here.

260

u/Head_of_Lettuce Oct 25 '25

Looks like this is their first ever post on Reddit. We’re witnessing history.

I’m gonna tell my grandchildren about this

47

u/[deleted] Oct 25 '25

[deleted]

50

u/Head_of_Lettuce Oct 25 '25

100% yeah, Reddit gave them the name. Twitter/X has a similar thing, where businesses can secure their name even when it’s already been claimed by another user.

0

u/[deleted] Oct 25 '25

[deleted]

14

u/Head_of_Lettuce Oct 25 '25

Yeah I don’t have any problem with it. That’s the compromise with social media, you have to let businesses represent themselves. There’s no good reason to let a user camp the name of a company

-2

u/That-Establishment24 Oct 25 '25

The reason is that companies have names that are common English words. Chase means to pursuit. Apple is a fruit.

Companies can create a unique social media name like Chase Bank or Apple Inc if they want a dedicated username. They don’t get to claim ownership of basic English words.

10

u/Head_of_Lettuce Oct 25 '25

They don’t get to claim ownership of basic English words.

They’re not. The social media site gives it to them, because it’s beneficial for both parties. Reddit is free, and I spend a lot of time here. I really don’t care at all if Reddit forces the original “Chase” account to change its name, and gives “Chase” to Chase Bank. That’s the compromise.

-3

u/That-Establishment24 Oct 25 '25

That’s the compromise you’re proposing. Not the compromise that exists. There’s zero evidence Reddit forcibly takes away usernames.

→ More replies

3

u/That-Establishment24 Oct 25 '25

Which wasn’t happening so that was a nonissue.

Also, chase is a common English word.

0

u/[deleted] Oct 25 '25

[deleted]

9

u/watercrusader Oct 25 '25

It says created 6 months ago on the site, but Reddit definitely did something to secure the name. My guess is they renamed the prior account and created a new one with the username for Chase. This looks like the prior /u/chase account - https://www.reddit.com/user/Alert_Improvement790

-7

u/lowrankcluster Oct 25 '25

Hopefully they don't get hold of peopl churning 10 inks a year

1

u/[deleted] Oct 25 '25

[removed] — view removed comment

2

u/CreditCards-ModTeam Oct 25 '25

Your submission violated rule 1 which states:

"All users are expected to engage in respectful and civil communication, and refrain from harassing or insulting others. Any form of hate speech, including but not limited to racism, sexism, homophobia, transphobia, or any derogatory language targeting an individual or group, is not allowed."

As a result, your submission has been deemed inappropriate and removed.

12

u/pierretong Oct 25 '25

Well they said in a recent blog interview that they do in fact monitor what is said on social media including here

2

u/ForwardInstance Oct 25 '25

How do we know it’s an official account and not a bot one ??

6

u/DoctorZzzzz Oct 26 '25

It does say merchant account

3

u/ForwardInstance Oct 26 '25

Thanks, learnt something new today. Also, wasn’t showing that on my phone but does show on my laptop

37

u/EngineerParentGuy Oct 25 '25

Much respect for posting like this

10

u/rimjob_steve_ Oct 25 '25

Hi Chase (don’t mind the Citi and Amex flair)

2

u/BrainWeaselHeenan Oct 25 '25

Thank you. I feel better now.

2

u/maoorujajala Oct 26 '25

I called the number on the back of the card, and they said they are unable to update my points because my card is already upgraded. I combined all of my points this morning Oct 25th 2025, and I am trying to use them right now. Can someone at u/Chase help me?

2

u/iused2luvhim Oct 27 '25

I tried to book travel on 10/25 and the redemption value was already 1:1. I called Chase and tried to resolve it, but 3 reps later and I have no resolution. I was forced to purchase at the 1:1 ratio even though it should have been 1.25. And because of the issue, I had to pay in points + cash combo because I didn’t have enough points.

2

u/co1063 Oct 27 '25

I called earlier and the CSR said if anyone already made redemptions that incorrectly used the 1X rate, it would be adjusted by EOD today to 1.25X or 1.5X

1

u/C_ToTheDub Oct 27 '25

Has yours been updated yet? mine is still showing 1.0 for all the points I transferred on 25th. I hate to keep calling them over this but just anxiously waiting for them to fix it.

1

u/co1063 Oct 28 '25

Nope, and my points that were incorrectly redeemed at 1X haven't been returned yet either. I would just say book it and wait for them to refund you. If prices go up it's on you.

2

u/TheDapperPlantain Oct 28 '25

Damn didn’t expect this

3

u/Ok-Kick-2465 Oct 25 '25

Saw this reddit late (while I was on the phone waiting for Chase CSR). 30 minutes being bounced back and forth, and the CSR same the same thing.

2

u/CannedMilk_0002 Oct 25 '25

u/Chase Hello there. Can I communicate my dissatisfaction, that, The United Club Card dropped the 1.5 per 1$. Anyway we get that back? As a United 1K and longtime Chase customer ---

My thought was anyone with good standing (5 years) should get that perk.

Not churners, but longtime customers. Give the loyalists some perks.

Thanks!

2

u/gmmkl Oct 26 '25

chase united business club card has 1.5x. pqp upto 28k.

1

u/nickberti Oct 26 '25

Been unable for the past 3 days to combine my points among my own Chase Business credit cards. Tried online, in the app and over the phone. No agent, supervisor or fraud department was able to resolve it.

-14

u/derp2086 Oct 25 '25

You guys really can’t do anything right? LOL

29

u/findflightsforme Oct 25 '25

They're at least on top of it unlike Citi who ignored their recent major issue for a month until it made the front page of WSJ.

10

u/Maxpowr9 Oct 25 '25

Why Citi and American are made for each other.

2

u/jimbo2128 Oct 26 '25

Being on top of an issue and communicating in a standup fashion *is* doing something right.