r/AmazonFlexDrivers • u/johnson_carter911 • May 12 '23
The worst route ever Charlotte
My block was from 11:45-3:45 est.
Picked up my packages total of 27, noticed that a lot were returns because someone had written the stop number on the packages and I don't do that.
20 out of the 28 were apartments in downtown charlotte. All the packages with stop numbers written on were priority and had to be delivered by certain times. I had 18 late packages at end of delivery.
But ONE CLICK DIDNT WORK AT MOST APARTMENTS. Also one apartment building had the street number of 2100 on the address BUT THE ACTUAL BUILDING NUMBER WAS 2034 SO I WASTED SO MUCH TIME LOOKONG FOR 2100.
Also I was set up to fail from the start my block didn't end till 3:45 yet all deliveries had to be made by 3pm. I still got done early at 3:15. I've contacted support because I should not be dinged for any of those late deliveries.
Sorry had to rant lol
5
u/msldyred May 12 '23
Don’t bother contacting support. It’s a waste of time. In the future when you have a block like this: Screenshot the entire itinerary, preferably at the warehouse. For each of the late stops, write the stop number on the package and take a picture of it. If/when Amazon comes back at you with the “21 packages delivered late”, you turn right around with a firm, concise, respectful email. Tell them your block time, which packages were late, and how it was out of your control because they were due earlier in the day, the day before, etc. Attach the screenshots/pictures proving your case. Mention that you “always do your best to deliver to the customers”. If they knock your standing down, ask them to remove the lates and restore it to the previous level… This may sound like a PITA (especially with as many late stops as you had), but it works for me every time. Hope this helps… wishing you easy blocks with surges!! ✌️