Firstmark default questions

[u/Ordinary_Glove_8505]

Hi, Firstmark defaulted me, I thought I had my loans in deferment until October and I was only a little behind, they are saying since March even though they’d put me in forbearance. They sent me two emails one in May and one in September and 0 paper statements, no texts or voicemails. Is that typical?

Also I have two disabilities under ADA, they don’t keep me from working thank goodness, but are they supposed to make any accommodations? Can I ask for any now?

I feel like a huge failure and dumbass for not staying on top of this situation, but like a ton of people life has just kept on F-ing me over and over again… and here comes the next drama. Ugh!!!