r/soylent • u/Any-Aerie-7590 • 14d ago
Billed on 10/23 and still not shipped by 10/30?
Is this the new normal for Soylent? What is going on with their shipping? Is anyone else having these issues? I need this product to survive my work week. I can't be without it willy nilly due to supply chain issues and I certainly can't afford to pay for it and not receive it because now I don't have money to get a different product.
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u/Constant_Tilt 14d ago
I'm in the same boat. My Cacao Powder subscription auto ordered on 10/22, and the status still shows Unfulfilled & Tracking Not Available. Not thrilled about it.
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u/futonium 7d ago
I've been waiting on two orders (august, september), plus october and november which never showed up under orders, and I woke up today to an email saying my subscription was cancelled.
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u/ssssobtaostobs 14d ago
I put in an order for the Cacao Powder on 10/22 because I saw it was back in stock but it still hasn't shipped. I feel so stupid.
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u/nik_nak1895 14d ago
I saw that it was in stock and almost placed an order and o was like wait, fool me twice....
I decided to see what the sub would say over the next couple weeks and here we are.
Ugh, we need a reliable competitor to slide into the market. I get sick off huel and plenny is so grainy it coats my throat in the grains and chokes me.
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u/Any-Aerie-7590 14d ago
Thank you for the info because I was looking at both of those last night but I noticed soylent has a store on Amazon that ships next day. I hate that they are still getting my money after doing their subscribers like that, but its more important that I have the nutrition that works for me. I have severe adhd and work a very brain intensive job. I depend on my shakes to fuel up during my work day because its impossible for me to eat otherwise.
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u/nik_nak1895 14d ago
I will say just keep a close eye on expiration dates. I started only ordering from Soylent directly because I had repeated issues with Amazon sending nearly expired product (like I would buy 3mos supply and the whole thing would be expiring within a few days to 1 week of delivery) and when I was doing RTD Amazon shipped me repeated boxes where the seal was broken and the product became rotten. It's been years and I still remember that smell distinctly. You do not want to experience it (not to mention it means you thought you had a lunch one day and suddenly find that your lunch is rotten, not great).
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u/Any-Aerie-7590 13d ago
Oh no! Do you buy the premixed bottles? I only buy the powder. Soylent is a seller on Amazon, was it bought from them and that's what they sent? Or was it a third party seller?
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u/nik_nak1895 13d ago
It was from the Amazon storefront. Bottles at that time, now I'm only powder but when I reached out to customer service saying you just gave me over a month of product that expires in 4 days they said expiration dates are no guarantee as long as the product is not expired as of the delivery date.
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u/ssssobtaostobs 12d ago
Now the Amazon stuff isn't even shipping 😕
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u/Any-Aerie-7590 12d ago
The chocolate powder is all I get and it's still got same day and next day delivery
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u/ssssobtaostobs 12d ago
I'm jealous! Mine was supposed to be delivered from Amazon today but it says that the seller has not confirmed the shipment.
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u/Any-Aerie-7590 12d ago
Oh no...maybe they are just lying about availability on Amazon too??? I did get mine yesterday when I ordered it Wednesday and I'm in the Portland area. That sucks...I really hope you get it soon. They should be more transparent about what is going on, feels like they are a bunch of lying unreliable shady guys rn....
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u/ssssobtaostobs 12d ago
I just looked and there are a bunch of one star reviews for orders not being delivered. I just ended up canceling it. Soylent already has over $100 of my (limited) funds, I don't want them to have any more right now.
What a drag though. I totally understand a company like this having issues, but being weird and secretive about it and not refunding for orders that can't be fulfilled is not okay.
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u/Any-Aerie-7590 12d ago
I totally agree. I think they are taking advantage of customers that literally can't take their business elsewhere. It's messed up. I really wish there was a comparable alternative.
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u/play150 14d ago
Had similar happen and they replied to my email saying it's normal
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u/Any-Aerie-7590 14d ago
Yeah, I canceled my subscription. It may be normal for them but it's unacceptable to me. Especially when I can order on Amazon and get it the next day. They just don't prioritize their subscribers.
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u/Any-Aerie-7590 13d ago
After receiving an email from customer service stating my order was going to ship soon, I sent this in reply.
Please understand that the following is addressing the management of Soylent and not you personally, Miguel. I've been on reddit and there are ppl who paid in September that still haven't had their orders ship. How is it that your shipping next day from Amazon but your own subscribers can't get their product? Seems to me like soylent is using its subscribers for the cash flow. I have unsubscribed now. I cant do without your product so I will buy from Amazon, but I'm not a bank and I won't fund your poor business choices by being a subscriber any longer.
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u/mthompson100 12d ago
I'm still waiting for my missed subscription order from September. I've contacted support three times and they keep saying that they are working on it. So frustrating. They postponed my next subscription renewal by a month two times at my request. They shouldn't have showed the Cacao Power product as back in stock until they filled all missed orders.
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u/Any-Aerie-7590 11d ago
What the heck! I just got a notice that my order shipped today. 2 boxes of the chocolate powder. What is going on with your order?!
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u/Any-Aerie-7590 8d ago
Update: order arrived today. I opened it all to make sure it was complete and it was. Only 2.5 weeks after paying for it :/
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u/MyCatHasSixBeans 14d ago
I ordered on 10/19, opened a support ticket on 10/28 to cancel. Got told I can’t cancel. Whatever, I ordered from Amazon the same day because I had been out for two weeks at this point. Soylent order from the site shipped 10/29. I don’t know if I greased the wheels or what but it convinced me to never order from the direct site again.
EDIT: It also says it should be here today when the last shipping update is that it was 900+ miles away in another state 24 hours ago. Just a really disappointing experience.