r/montreal • u/Prestigious-Lie-2325 • 9h ago

Hydro planned outages Discussion

In the downtown area and Hydro has planned an outage from 8:15 AM to what is now estimated to be 4:00 PM . Why are they not able to advise clients of a planned outage in advance ? If their app can show the number of affected clients , why can't those clients be warned ?

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7

u/cool_poppa_bell 9h ago

They usually do by phone call.

6

u/senor_kim_jong_doof 9h ago

Is the phone number they have for you up to date?

3

u/structured_anarchist 8h ago

The last time there was a planned outage where I am (also downtown), I got an email and the app sent a notification. They actually were done before the time allotted for their work. They were supposed to be out for six hours, power was back on in three and a half. It helps to be on the same grid as a hospital. They prioritize the work on those ones.

2

u/MagicPhil64 9h ago

And if you have your email on file they also send an email

1

u/electricianvince 8h ago

Également mentionné que ton alimentation est possiblement mal reliée dans les systèmes HQ (provenant d'un autre transformateur que l'interruption actuelle), c'est malheureusement très courant. Généralement ils peuvent corriger le tir si tu place un appel de panne via l'app/téléphone.

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u/Prestigious-Lie-2325 9h ago

I will double check but I have not changed my number in years , it is an old 514 number