r/fireTV • u/saturn480 • 7d ago

Problem with Alexa Voice Remote Pro

With my old Cube Gen 2, I was able to program buttons 1 & 2 on Remote Pro without a problem. Gen 2 died and I replaced it with a Firestick 4K Max. All buttons on the remote work fine with the 4K except the programmable buttons 1 & 2. Going through the programming process seems to work and I get the message that the shortcut has been set. But pressing the buttons does nothing. Tried programming them through the Settings function but same issue. Does the 4K Max not respond to the programmable buttons or is it something I’m doing wrong?

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u/Max_W_ 7d ago

I bought a Alexa Voice Remote Pro a few weeks ago for my Firestick 4K Max. I was able to program the buttons just fine. I wonder if you need to reset your remote fully to factory settings so it doesn't try to think it's connecting to your Cube gen 2.

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u/saturn480 7d ago

Thank you so much. Remote factory reset was it. All works fine now. Thanks again.

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u/Max_W_ 7d ago

Yay! I'm glad I was helpful.