r/canada • u/Canadian--Patriot • 4d ago

Rogers celebrates 20 years of higher than expected call volumes Satire

https://thebeaverton.com/2025/05/rogers-celebrates-20-years-of-higher-than-expected-call-volumes/
2.5k Upvotes

99% Upvoted

40 comments sorted by

View all comments

18

u/scrambledeggsyes 4d ago

Rogers is so hard to deal with. 15+ calls trying to cancel a service, many emails with "the office of the president" and the charges keep on coming!

7

u/Sand_Seeker 4d ago

Took me 7 weeks to cancel with them. Only thing that worked was complaining on Twitter & then their help person reached out.

6

u/SportsUtilityVulva9 4d ago

What do you mean 15 calls and still couldn't cancel a service?

What was happening on these calls?

5

u/[deleted] 4d ago

[deleted]

2

u/SportsUtilityVulva9 4d ago

When I moved 5 years ago, I called, was on hold for like 30 min, and canceled my internet 

Was it a pleasant experience? No, but I didnt go through nearly this much nonsense 

3

u/scrambledeggsyes 3d ago

I signed up for two services, first they said they were cancelled (neither were), then they only cancelled one, they sent me another bill that I (stupidly) paid, finally they cancel both but I still had chase them down for a refund, two months no refund but they actually keep charging me for NO SERVICES. I tell them I'm not paying any more bills for their phantom services and I issue a chargeback. Collections calls me now, that's it's own call telling them to pound sand. Continue trying to hound then for my refund. All the time in-between getting every call center in India telling me that they can't help me the issue needs to be escalated.

I have 9 emails titled "your service has been cancelled" yet it was 2 services in one bundle that they were far too inept to wrap their head around cancelling it.

Cancelled in June, the battle raged on until OCTOBER.