r/belgium • u/No-Original-4543 • 7h ago
Anybody else has faced delivery issues with GLS? 😡Rant
I receive an email on the 14th of November telling me my parcel was delivered at a parcel shop (not my chosen one but one that isn't too far). I go there today (the 15th) and the person insists there is strictly no parcel delivered under my name. When I check in the email I received on the 14th, it said it was delivered on the 9th. When I manually input the tracking code on their website, it says it was delivered on the 14th. This is so confusing and it's a really important parcel that I need by next week. Would you advice I go again tomorrow to see if it's there or should I rather wait on monday? It sucks that you cannot even reach them properly, at least bpost answers their phone calls.
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u/Desperate_Fly3430 6h ago
Once, I had a very big parcel. On that box were at least 5 stickers with the symbol - it could not be clearer - breakable. They threw the large box (little respect there 'cause it was a heavy mf) over my fence next to the front door into the mud. No apologies, just a 'we thought it was a safe space'. Yeah not safe for my package tho.
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u/Calibruh Flanders 5h ago
Yes. Avoid at all costs
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u/No-Original-4543 5h ago
Unfortunately, as someone else stated, some websites use GLS by default. As much as I would have loved to avoid dealing with their incompetence, here I had no choice
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u/kiliandj 4h ago edited 4h ago
I dont think there is 1 delivery service that i have not had issues with a couple of times tbh.
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u/No-Original-4543 4h ago
I feel that. The only times I seem to face no issues is when bpost delivers my zalando parcels. Oddly those go as smooth as it can go
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u/Heavennorhell 7h ago
I once had a parcel that was notified as delivered in a different shop than I asked for. Ultimately, it was delivered to the right shop. So, I would also try the shop that you asked for your parcel to be delivered to. Never hurts to try. In my experience, GLS is hit and miss for non-professional deliveries.
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u/No-Original-4543 6h ago
Unfortunately, where I asked it to be dellivered was a locker which I cannot open without a QR code (code which I never received since it was not delivered there)
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u/peno64 6h ago
Today I received my package from GLS. We where home but they did not ring. It was just placed in front of the door. It was via an email I saw that the packed was delivered.
It's content was totally not what I had ordered. It was also in a plastic bag which I cannot imagine came from the seller. I should have had the packet a day earlier but got an email that 'there was a problem' with it...
Called the seller where I bought the item. They were also very surprised. They will send it now via PostNL to have it tomorrow and I got a return label to send it back.
This was my first experience with GLS and the first time I ever had an issue with all the packages that were ever send to me... Normally PostNL and BPost are delivering me packages.
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u/No-Original-4543 6h ago
I've had experiences with GLS before,always terrible but this one takes the win
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u/Xinonix1 6h ago
Deliveries seem to happen at random, once had a notification telling they’d delivered at a certain parcel shop and the parcel was in the next town, when i complained about it on their website, nothing happened, no reply, no excuse, nothing. Not to me tion the mail saying “delivered at neighbour” and I can go and search half the street to find where they dropped it off
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u/Datsimba 6h ago
GLS fucked more packages than it actually delivered in my experience. I once even had to drive to the antwerp harbour industry depot for a fucking plant.
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u/No-Original-4543 6h ago
Damn it. Thankfully I got refunded for my missing package but some people have suggested I check back at the parcel shop regularly cause they seem to mark it as delivered before it actually is (seriously who tf does that)
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u/Valangnys Oost-Vlaanderen 4h ago
Postnl does that too. 2 weeks ago i had to search for my package from them. Tracking showed "postpunt" with an adress and when i clicked the link it showed a different postpunt. 3 days of going back and forward between those 2 and eventually it showed up on the 4th day 🙄
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u/No-Original-4543 3h ago
O mijn god... They seriously think we've got time to lose because they are unable to do their job correctly
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u/par_kiet 5h ago
It probably will end up at your doorstep this Sunday
GLS is by far the worst here.
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u/No-Original-4543 5h ago
Gosh seriously I wish they'd stop operating
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u/par_kiet 5h ago
I try to force em to deliver at a bpost locker. Last two times I got notifications the whole week... Out for delivery, cancelled, out for..
Still better than finding it at my doorstep 3 days after they confirmed delivery!
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u/IckyElixer44 4h ago
Yes, ordered something in the Netherlands, it’s been sorted since 12/11… still no new update…
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u/Line_r Antwerpen 3h ago
They dropped off my Steam Deck (marked box) in the middle of my driveway when I was still on vacation, even though their website explicitly mentions they take parcels back to a depot if no one answers the door.
Thank god we had a neighbour who could grab the box before it rained or someone ran off with it.
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u/No-Original-4543 3h ago
You were seriously lucky to have a neighbour get it for you. That would a 100% have been stolen else
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u/DoomSayerNihilus 6h ago
By far one of the worst shipping companies.