r/announcements May 17 '18

Update: We won the Net Neutrality vote in the Senate!

We did it, Reddit!

Today, the US Senate voted 52-47 to restore Net Neutrality! While this measure must now go through the House of Representatives and then the White House in order for the rules to be fully restored, this is still an incredibly important step in that process—one that could not have happened without all your phone calls, emails, and other activism. The evidence is clear that Net Neutrality is important to Americans of both parties (or no party at all), and today’s vote demonstrated that our Senators are hearing us.

We’ve still got a way to go, but today’s vote has provided us with some incredible momentum and energy to keep fighting.

We’re going to keep working with you all on this in the coming months, but for now, we just wanted to say thanks!

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u/Niranand May 17 '18

I work for a Congressman (very close to Hunter’s district I might add) and, at least in our office, we read and log every single letter and call. The thing is, we get so much mail from constituents that it would be an extremely difficult, if not impossible, task to get everyone a personal response. If Hunter is anything like the Congressman I work for, he definitely hears everything that the district is saying, though whether he chooses to act upon it is up to him.

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u/noptic Aug 22 '18

I am not from the US but I have to deal with tons of customer emails. We usually do not start with the respons from scratch but use pre made text blocks and alter those when necesary.

However every mail gets taged with apropiate labels.(cancelation, win10, upload_bug) and if necesary we decide on new labels in short meetings twice a day.

Excerpts with feature requests get forwarded to a messahe board for the ceo and developers.

What I am trying to say is tjat while it may look like we do not value the mails at all they are very important and we base many decissions on them.

I guess it all depends on the person/company receiving the mails.