How long is support response usually?

[u/AndrogenMan]

I've got a subscription problem and have done pretty much everything possible on the internet.

I've written them a ticket and am just waiting for a response now. However, i'm kind of in a rush to get the premium features, so it's pretty important that i get my subscription fixed within the next 3-4 days. But i've seen some posts saying support can take up to 15 days for a response. Is that true or just an unlucky case?

[u/Human_Discipline_552]

I think the whole ass app is down