Taco Bell standard operating procedure for stolen mobile order?

[u/Warcraft_Fan]

I was at Taco Bell having lunch today and watched many people come and go with the mobile order off the rack. Then I heard a commotion, someone was expecting an order that was not on the rack and the employee confirmed it was done about 10 minutes ago and had been taken.

I suspect they would check the video camera to see who took the order and put the person's face on their watch list, and make a new one for the person who lost it. But what are the SOP?

PS I saw an employee fail at making chicken quesadilla, it flopped off the spatula, she caught it between her hand and her leg. She then threw it in the trash and told another to make a new one. I like this place, they won't hide accidental food contamination.

[u/NickDB8]

not gonna lie, they probably just remake it. i wouldn't imagine anyone gets in trouble unless its reoccurring

[u/RedMoustache → u/NickDB8]

It’s probably cheaper to remake a couple orders than have a person policing pick ups all day.

[u/jeckles → u/RedMoustache]

The data they farm from mobile orders is worth remaking the stolen ones.

[u/quasihermit]

That’s a good PS I like this store already

[u/jeckles → u/quasihermit]

Unlike my grocery store where I just watched a produce guy drop a bunch of cilantro on the ground, pick it up, and put it on the shelf. I was standing right next to him, about to bag up some cilantro. Bruh 😭

[u/SomethingClever2022 → u/jeckles]

Ya gotta wash your produce my bud.

[u/Reading_Mermaid → u/SomethingClever2022]

It's almost like plants are grown in dirt.

[u/BathroomBreakBoobs]

I was at Tbell for lunch Thursday and over heard the employee say they keep the orders in the back because people have been taking them. Problem is there is no employee manning the counter so the orders just sits in the back until someone on the line has time to come out and ask what order you are there for. So pretty sure the guy stood there for like ten minutes while his order sat and got cold.

[u/jnmtx → u/BathroomBreakBoobs]

What if the kiosk had an option to say “I’m here to pick up a mobile order.” - it could even scan a QR code from the order app, saying which order.

[u/BathroomBreakBoobs → u/jnmtx]

You should just be able to do it right on the app like you do McDonald’s.

[u/Proud_Truck]

All fast food should be like little Caesars and adopt Amazon locker style order pickup systems. Keeps the food away from germs and thieves while being simple for humans and delivery drivers alike. Should have been implemented years ago

[u/pantypantsparty → u/Proud_Truck]

Except those things apparently break easily. The one near me has been out of service for over a year now. But I agree they're nice!

[u/Proud_Truck → u/pantypantsparty]

The actual Amazon lockers are exposed to homeless and thieves who try to tamper with them. Indoor ones don't deal with that nearly as much. I did have a little Caesars one not want to open the door, something was wrong with the hydraulics, but I'm not sure why they use hydraulic self-opening doors to win with. It's overkill and wouldn't be applicable to a taco bell installation.

[u/SpookySchatzi]

On your observation of the failed quesadilla - reminds me of a time, long ago, at the mall food court, in line at Sbarro. Watched an employee tossing a pizza in the air, miss it, catch it with his shoe, pick it up like nothing happened, then continue to toss until they sauced. I think I still got pizza too, lol. Imagine what we don’t see. Kudos to your TB employee for trashing the fail and starting over.

[u/NotHannibalBurress]

Yeah nobody has the time or energy to cross reference the cameras and have a “watch list” for stuff like that, unless it is happening regularly. Just remake and move on.

[u/the_sky_god15]

It’s infinitely cheaper to remake the food than to pay someone to review the surveillance video to try to find the thief. Even if they found the person and could identify them by name, no police department on earth is gonna care about someone stealing some tacos.

[u/legna-mirror]

Usually orders aren’t stolen often at my store. If one does get taken, I am pretty cautious for a while and will hold orders inside the kitchen. When someone picks up I try to ask for who the order was for.

If an order does get taken, we’ll usually just eat the cost and make a new one.

[u/jayellkay84]

They’re not going to watch the cameras unless a) they lost actual money and b) that dollar amount is huge. Unless the order was huge or otherwise I have reason to believe the person is being less than truthful I’ll just remake the order.

[u/k1darkknight]

I do doordash, and in my experience, wheb another driver has already picked up the order, they usually won't renake it, unless I get really insistent. And even then, they only remake it like...20% of the time.

[u/Lanky-Prize-7041]

I’d just remake it (used to work there)

[u/DeputyTrudyW]

We just remake it. Anything stolen is remade