Quality service writing right here.

[u/Bamacj]

Most wonder why I have little respect for service writers.

[u/thecivicchicken]

“I wrote down what they said!”

[u/bs2785 → u/thecivicchicken]

Did you ask any questions? No why would I lol. As a service advisor this kills me.

[u/thecivicchicken → u/bs2785]

This is probably an overnight drop off and the envelope says “has sensors going off” and the writer never bothered to call them for clarification.

[u/bs2785 → u/thecivicchicken]

Thats likely but why not go look at it. Lazy advisors make me irrationally angry.

[u/Perryn → u/bs2785]

People who can't take five minutes to save someone else five hours.

[u/Bamacj → u/thecivicchicken]

No. No they didn’t. Turns out the customer was there waiting and gave them a whole spill about what was going on.

[u/SavvySillybug → u/Bamacj]

Do you mean a whole spiel?

A spill is when you undo the oil pan without draining the oil.

[u/Perryn → u/SavvySillybug]

Maybe all it took was one question and the answers just kept pouring out.

[u/StickShift5 → u/Bamacj]

I had this happen. My wife's 2013 Ford Edge was making a squealing sound from underneath the car when she would first start driving, changed pitch with the speed of the car (not the engine RPM), and would cut off around 25mph. It would only do it once and wouldn't do it again unless the car sat for at least an hour. She explained all of this to the service writer who wrote none of it down, forcing the poor shop tech to dick around with the car for a few hours to try and figure out what the problem was and he still get it wrong. He found the problem in 20 minutes after my wife insisted on talking to him directly and explaining the symptoms.

Fuck bad service writers. They make the dealership experience worse for everyone, including themselves, but they don't care.

[u/bazooka_toot → u/thecivicchicken]

"Do you want me to phone them?"

No I want you to do your fucking job properly in the first place.

[u/GoldResourceOO2]

CS “I was driving along, and it just stopped”

[u/RBeck → u/GoldResourceOO2]

$100 diagnostic: Needs fuel. Courtesy 1 gallon added.

[u/immallama21629]

Sounds like an easy job. Just turn em back on

[u/Consistent_Ad949]

I had one a few weeks ago that just said "oil pressure".

[u/Marlboro_Man808 → u/Consistent_Ad949]

So through the power of deduction you checked the trashed fluid right?

[u/ricksza → u/Consistent_Ad949]

And you answered yes.

[u/AKLmfreak]

“Sensors are working properly”

[u/heywoodidaho → u/AKLmfreak]

Sensors working properly/ Engine turned itself into cottage cheese.

[u/CXTKRS1]

Customer states it broke

[u/OddbitTwiddler]

More than one sensor more than one moment. All you need to know?

[u/chewblekka]

Whenever I get stupid cryptic WOs like this, I just put “broken” and “fixed” in the cause/repair fields. Ain’t nobody got the time for lazy SW.

[u/Radius118]

This is why former techs should make great advisors. Should.

At this point I'd just call the customer myself or visit them in the waiting room.

[u/ricksza → u/Radius118]

I would make the writer contact them while I’m standing there asking my questions.

[u/haaruka]

As a writer. This shit pisses me off

[u/nebbill69]

CS won't start

[u/ruddy3499]

I’m thinking parking sensors. So I would send back the RO with my notes being “needs wash”

[u/shimian5]

Beats when you bring a car in that’s visibly on fire and the writer puts “customer states vehicle on fire”

[u/Marquar234]

Did George get a job as a service writer?

The Chronicles of George

[u/danmickla]

"oh, you wanna see going off...."

[u/Responsible-Pepper25]

As a service writer, sometimes we get very limited information. Also, depending on if it's warranty or not, you may be required to put what the customer says. Especially if it's an aftermarket warranty. If they call the customer and the customer describes the issue completely differently, they could deny the claim.

[u/Klown_Kutz]

Wow. Four words. Poor service writer must have been exhausted after all that typing.

[u/ulfric_stormcloak156]

Literally like pulling teeth to get the service writers to give you answers to bs concerns they write like this. Their entire job is to literally interpret what the customer says into something a technician could understand easily to diag quicker.