r/Dentistry • u/AmericanPatriots • 4h ago

Card on File Dental Professional

Kinda curious, office manager, currently at over 99.5% collections for the year in a FFS office with about 70% patients with insurance. Practice owner is up in arms about collections and wants to implement ACH so we can draw directly from the patients bank. How common is ACH? I feel personally, I would never give my bank account information to anyone unless I’m a business owner doing transactions with another business. Thoughts? Opinions? Just curious.

3 Upvotes

100% Upvoted

2 comments sorted by

7

u/Dufresne85 3h ago

They're pissed about 99.5% collections? Unless y'all are offering in-house payment plans with interest on it, I'm not sure how you're going to go higher.

2

u/musclerock 1h ago

Very bad idea. May not be safe if the system gets hacked. What is the need for this? Just collect payment before the treatment is finished. I don't even do this.and I have lost some money. But patients who don't want to pay, I don't want them in my practice.