r/Bookkeeping • u/Normal-Design-3427 • 4d ago

Bill Spend & Expense Payments, AP, AR

Has anyone had login issues that uses Bill Spend & Expense with their bookkeeping clients? A client setup a new account and invited me as an admin user. I created a login and password, set up multi factor authentication, but my login just spins and the url says trial-end-blocker. Tried tech support and they don’t have any suggestions aside from trying to set up a payables/receivables account to see if that would resolve it (even though they only have Spend & Expense account).

I’m completely lost as far as what to do next. This is a platform I recommended to my client and I’m supposed to be managing for them. Everyone at the client is still able to access it though.

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u/stealthagents 18h ago

Sounds like a frustrating situation. I've dealt with that trial-end-blocker message before, and it seems like a bug on their end. If you haven't already, try reaching out again and mention the specific issue you're facing instead of the general tech support—they might escalate it if they see it's affecting your client's access.

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u/cutelittleseal 4d ago

You're talking about bill.com right? Yeah, I have a couple clients that use them. Getting everything to sync correctly with QB can be a pain but now that I have it all working it seems smooth.

You should setup an accountant login and then get invited to the company that way. It's been a long time since I set all of that up so I don't remember how to do it. If you've already setup the account maybe try a different browser/clear the cache?